Account Manager

*Job Description* GoodSuite, is an MSP of technology solutions and support including, Printing Systems, Managed IT, Cyber Security, Disaster Recovery, VoIP Phone Systems, and AV Integration helping businesses focus on what matters most, building a stronger organization.
We are looking for Account Manager to report to the Director of IT Operation and be responsible for supporting and managing existing client book of business.
The objective of the Account Manager is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction.
They provide ongoing relationship management with clients that are under contract for all or a subset of the GoodSuite managed services offerings.
The Account Manager is the primary relationship liaison between GoodSuite and his/her assigned client base, thus the Account Manager is both the client advocate and the client advisor.
The Account Manager must always engage the client in accordance with GoodSuite core values.
The Account Manager works closely with other members of the service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.
*Responsibilities* * Manage a group of contracted clients to include: * Client retention * Client satisfaction * Client profitability * Project revenue and realized rate * Managed IT services agreement terms and pricing * Procurement revenue * Full service portfolio including extended services/offerings * Technology Business Planning * Accounts Receivable (AR) Escalation * Identify, collaborate with GoodSuite engineering team to design, propose and close network solutions projects including engineering labor and products * Contribute to marketing efforts including driving attendance to and collaborating on and co-presenting in webinars, and / or seminars * Overall responsibility for client communications * Coordinate with client account team in order to leverage resources as needed * Create short- and long-term technology roadmaps for clients that align with GoodSuite technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.
* Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.
* Assist clients with the development of technology budgets and/or cost reduction efforts ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.
* Assist with the development and refinement of GoodSuite team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability * Is viewed by client as business partner and IT strategic advisor *Qualifications* BA or BS degree or equivalent combination of relevant education and experience * Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
* Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.
) are not required but are valued.
* Ability to multi-task and manage multiple priorities * Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks and verbally offer mitigation strategies which are easily comprehended by non-technical audiences * Must be able to learn new concepts, applications and technologies quickly * Have an entrepreneurial spirit, is a self starter, and thinks outside of the box * Ability to deal with changing priorities to complete tasks in a short period of time * Exceptional organizational and time management skills * Strong business development, negotiation, and influencing skills * Excellent written, verbal, and formal presentation skills to all levels of management.
* The ability to effectively communicate complex technical issues to a wide audience; including those with limited or no technical knowledge and comfortable and competent speaking with C-suite contacts * Solid commitment to sales and customer service with good initiative and follow-through *Internal/External Contacts* Daily, weekly and monthly interaction with your client base.
When appropriate, leverage internal expertise and experience across GoodSuite.
The Account Manger collaborates with the Director of IT Operations, Service Delivery Manager, Engineering Team and Vice President of Sales to ensure support expectations are met.
Account Manager works closely with Solution Architects when appropriate to develop Technology Business Plans for the client.
*Working Conditions* A portion of work will be performed at client locations which may vary in terms of quality of workspace.
Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse.
Frequent driving is required for this job.
Must have suitable transportation and live close to Woodland Hills.
No relocation assistance is available.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.
Other duties may be assigned as needed.
Replies to this posting without the following may not receive a response: --Resume --Salary History/Requirements --Current job/school status Job Type: Full-time Pay: $75,000.
00 - $80,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 3 years * 4 years * 5 years Schedule: * Monday to Friday Supplemental pay types: * Bonus opportunities * Quarterly bonus Travel requirement: * Up to 25% travel Ability to Relocate: * Woodland Hills, CA: Relocate before starting work (Required) Work Location: In person