Customer Service Representative

*About us* Schneiderman Insurance Agency, Inc is an award winning insurance agency in Granada Hills, CA.
We are a fast-paced office with a great team environment for those looking to be challenged to be the best.
Responsibilities: - Provide exceptional customer service by answering incoming calls and assisting customers with inquiries, requests, and complaints.
- Communicate effectively and professionally with customers to ensure a positive experience.
- Utilize phone etiquette skills to handle customer interactions in a courteous and efficient manner.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Conduct outbound calls to follow up with customers or promote products/services.
- Upsell additional products or services to enhance customer satisfaction and increase sales.
Skills: - Excellent communication skills, both verbal and written, in English.
- Bilingual proficiency in Spanish is a plus.
- Strong customer service orientation with the ability to empathize and resolve customer issues.
- Ability to analyze situations, identify problems, and propose effective solutions.
- Experience in outbound calling and upselling is preferred but not required.
Note: This job description is intended to provide a general overview of the position.
Other duties may be assigned as needed.
Job Type: Full-time Pay: $18.
00 - $25.
00 per hour Expected hours: 40 per week Benefits: * Paid time off Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office License/Certification: * Property and Casualty Insurance License (Required) Work Location: In person