\*\* Only apply if you have experience with Verizon, AT&T or T-Mobile in the last 5 years\*\*\*
INTRATEM is a Telecom services business in Woodland Hills, CA.
We are professional, agile and innovative.
We are a dynamic and fast-growing technology company that is seeking a passionate individual with a strong interest in mobile technology to join our team as a Mobility Support Specialist.
This is an excellent mid-level opportunity to develop your skills and grow professionally in the rapidly growing mobile services industry.
This is AN ONSITE ONLY position.
Our work environment includes: modern office setting, urban location, employee-oriented company culture with growth opportunities.
Snack and food provided.
*Account Manager *serves as the liaison between Intratem and its valued customers by developing and maintaining relationships with assigned client accounts to ensure client experience satisfaction and account growth.
*Duties/Responsibilities:*
* Responsible for managing and growing assigned accounts.
* Develop and maintain positive client-oriented relationships with assigned clients.
* Interact with the company’s leadership on developing strategic growth opportunities across the organization.
* Identify and measure to improve service level for all assigned accounts.
* Perform project management of orders.
* Responsible for orders from assigned accounts.
* Maintain an organized accounts portfolio in CRM system, notating accounts, setting follow up tasks and following through.
* Execute and manage client special projects to support bottom line and growth initiatives for the company.
* Coordinate the operations of departments related to specific accounts activities.
Take proactive steps to identify weak spots and challenges to minimize and eliminate low-level service or delays in delivery.
* Set up recurring client meetings as well as regularly communicate with clients to discuss any opportunities/challenges.
* Ensure that clients are regularly informed of the status of the programs and service.
* Regularly communicate and report to the management current client activities, status and any problems or potential problems.
* Keep themselves informed and up-to-date on all available carriers plans, company and partner services and opportunities.
* Forecast potential service pitfalls or delays and develop alternate plans.
* Perform other related duties as assigned.
*Required Qualifications:*
* 3-5 years of B2B experience as an Account Manager or Account Executive.
* 3-5 years of professional experience in mobility industry or with wireless carriers.
* At least an Associate Degree is required in relevant field (business, social studies, communications, marketing, etc.
).
Bachelor’s degree preferred.
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Excellent organizational skills and attention to detail.
* Strong consultative sales skills
* Strong presentation skills that will properly showcase Intratem’s competitive advantage.
* Strong analytical and problem-solving skills.
* Strategic thinker with experience in building and maintaining client relationships.
* Initiative, drive, and out-of-the box thinking are strongly desired.
* Proficient with Microsoft Office Suite and Google Suite.
This is an exempt salary position and has no supervisory duties.
Job Type: Full-time
Pay: $70,000.
00 - $100,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 3 years
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Commission pay
Ability to commute/relocate:
* Los Angeles, CA 91367: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* Do you have experience working in wireless and mobile services industry?
Education:
* Associate (Preferred)
Experience:
* mobility services: 3 years (Required)
* Account management: 2 years (Required)
* B2B sales: 2 years (Preferred)
Work Location: In person
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