Maven Wise, LLC is recruiting for a Customer Service Representative with heavy call center experience! This is a great opportunity to join a world class team for a medical devices organization specializing in restorative therapies.
*Hybrid work status (2 days in-office in Valencia, CA/ 3-days Remote).
Immediate Start!*
_*Seeking applicants with strong work history, and excellent customer service centric experience.
*_
*Here's your day-to-day:*
* Provide responsive and reliable customer service and basic technical support & troubleshooting.
* Provide liaison support between customers and coordinate with other departments.
* Process returned materials, including initiation, receipt, expediting and closing RMA’s.
* Use of DataWorks system to process sales orders, shipments, field service contacts, RMA’s, report generation and warranties.
* Provide international customer service at times, and in such event, work a flexible schedule.
* Perform other related duties as assigned, including special projects.
* Maintain a direct relationship with field staff, patients and clinics by traveling (from time to time)
*Your experience & expertise:*
* Must have high school diploma or GED
* Customer service for product or medical devices experience
* 2+ years of call center/teleworking experience
* Exceptional ability to effectively communicate both written and verbal
Job Types: Full-time, Contract, Temporary
Pay: $21.
50 per hour
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* Hybrid work
Education:
* High school or equivalent (Required)
Work Location: Hybrid remote in Canyon Country, CA 91351
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