*Temp IT Field Tech - D1 (FT)*
*Classification: Non-ExemptReports to: Help Desk Manager*
*Pay; $25.
00-$32.
00*
The compensation range provided is in compliance with state specific laws.
Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
*JOB DESCRIPTION: Position Summary: *Seeking Point-of-Sale Computer Field Technicians.
Candidates should be self-starters with good computer hardware and customer service skills.
Knowledge of POS equipment is a plus.
Previous retail experience a plus.
Ability to work in a fast paces retail environment.
This position requires flexible work hours with extensive travel in the assigned area.
Candidates must provide own transportation, valid driver's license and proof of auto insurance.
Mileage reimbursement is included in the compensation package.
Candidates will also be responsible for maintaining a small inventory of IT equipment parts.
The goal is to create value for our customer that will help preserve Vallarta Supermarkets core values.
*ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES*:
* Provide service and customer support during field visits or dispatches
* Tie workflow to schedule
* Manage all on site installation, repair and maintenance
* Diagnose errors or technical problems and determine proper solutions
* Produce timely and detailed service reports
* Document processes
* Operate vehicle in a safely manner
* Follow all company’s filed procedures and protocols
* Cooperate with technical team and share information across the organization
* Comprehend customer requirements and make appropriate recommendations/briefings
* Build positive relationships with customers
* Troubleshoot issues with our Point of Sale applications (ACS, ScanMaster & Maitre’D)
* Basic network troubleshooting
* Able to use different network tools and software to diagnose issues
* Basic understanding of PBX/VOIP systems
* Basic virtual server troubleshooting
* Scale calibration
*Knowledge and Skills:*
* Decides to either set the time to service the site or to call the help desk and walk them through the problem.
* Must meet service level agreement of the customer.
* Ability to troubleshoot, test, repair and service technical equipment
* Always practices proper communication with the customer.
* Coordinates any issues or communications with the correct functionary or help desk.
* Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.
* Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.
* Must be able to work flexible hours based on call volume in the area.
* Scale certification (We paid for certification)
* A+ certification preferred
*Required Education and Experience:*
1-3 years of relevant work experience *Position Type/Expected Hours of Work:*This is a non-exempt level position, must be able to work weekends as needed.
_This job description is not intended to be all-inclusive, and employees may perform other duties as directed.
All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.
_
Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity.
We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.
Vallarta Supermarkets participates in the E-verify program.
Job Type: Full-time
Pay: $25.
00 - $32.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
* 2 years
Schedule:
* 8 hour shift
Ability to Relocate:
* Sylmar, CA: Relocate before starting work (Required)
Work Location: On the road
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