Assistant Store Manager

The key job of an assistant manager is to provide strong support to the store and management.
It is a good position for retail employees who have experience and are looking for an avenue of promotion.
We seek an Assistant Store Manager that demonstrates the highest level of leadership in support of exemplary customer service.
Our Assistant store managers are business drivers whose key role is to attain and exceed sales goals and delight customers by leading and owning all customer facing and operational elements within their store.
Assistant managers will often be the primary manager in store and carry out most of the responsibilities of the store manager when they are not available.
The Retail store manager and corporate teams create the strategy for the store and the assistant store manager carries out those plans through daily operations management and training.
This position maintains the service culture of the store while the manager is not present.
An assistant managers time will be spent between the sales floor and performing administrative tasks and managing the back of house operations.
This is two-fold - managing their time as the assistant store manager and managing staff members time is key to success.
The assistant store manager is a sales leader in the store.
They are responsible for creating and executing a business plan to achieve store performance goals, driving profitability by maximizing sales, building market share, as well as executing other company defined goals.
Through collaboration with the store manager, corporate management team and your store team, you will analyze operational processes, customer trends and business results to determine appropriate actions necessary to achieve business objectives.
You will teach and coach behaviors to your sales associates which will enable high performing teams to consistently deliver a best-in-class customer experience.
You must have autonomy, possess independent judgment and discretion in assisting your managers and leading your team of associates to achieve or exceed the goals.
*Responsibilities:* · Maintain the staff by assisting in recruiting, selecting, orienting, and training employees.
· Ensure adequate staffing to meet the changing business needs and payroll expenses.
· Develop the skills of store staff to ensure customers receive the highest level of service through creating an engaging customer centric selling and service environment, accurate product knowledge, maintaining merchandising standards, and all other components of customer service.
· Know your customer and their needs.
Communicate localized needs to the store manager as well as corporate.
· Review sales goals, and metrics with associates while providing in the moment, consistent coaching and actionable feedback to help them achieve their goals.
· Hold the team accountable for achieving sales goals and key metrics through frequent recognition of excellence and frequent discussions where goals are not being met.
· Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
· Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate corporate partners.
· Ensure appropriate merchandise stock levels, maintain outstanding store condition and visual merchandising standards, and prepare promotional materials and displays.
· Regularly shop the competition within your market, understand and communicate pricing differences, identify competitive opportunities and communicate all findings to corporate.
· Lead by example and be available to assist Sales Associates during peak business hours by being present on the floor, along with providing input and feedback throughout the selling process, utilize team selling techniques to coach and support associates with customer engagement · Recognize performance of top talent and build a bench of future leaders.
· Commit to the ongoing development of individual team members to meet various career goals within the Company.
· Partner with corporate to plan and execute successful volume, driving events that involve outreach to the local community/market.
· Proactively seek personal learning and development opportunities.
· Ability to work flexible hours including nights, weekends, and holidays.
· Travel up to 5-10% of scheduled shifts.
(District meetings, workshops, events, etc.
).
· Ensure compliance with health and safety legislation.
· Create employee schedule, track inventory and work closely with loss prevention and accounting staff.
Some stores may include purchasing, budgeting and basic accounting in your duties.
· Other responsibilities not specified *Qualifications:* · Assistant managers should have strong interpersonal skills and the ability to deal with problems as they arise.
The ability to think quickly and rationally to ever-changing situations is crucial to succeeding in the role.
· You will need to have prior retail experience, merchandising skills and be sales oriented.
 Assistant managers often work their way up through the ranks of a store, beginning as a sales associate, key holder, and onto the assistant manager position.
· Proven successful experience in retail environment.
· Powerful leadership skills and business orientation.
· Maintain a calm demeanor and manage employee and customer issues professionally and according to store operating and company standards, setting a positive example.
· Act with integrity and trust.
· Excellent leadership, communication, training, follow through and retention skills · Ability to prioritize responsibilities and to effectively multi-task · Passion for exemplary customer service (Customers are #1) · Ability to learn, retain, problem solve, and teach product knowledge · Some college or Associates degree preferred and/or 1 to 3 years’ experience in retail store management.
· Must be 18 years or older.
· Fluent in English required, fluent in Spanish a plus.
*Physical Job Requirements:* · Standing on a constant basis.
Minimum 4-8 hours.
· Walking, bending, kneeling, squatting, and stooping on a regular basis.
· Regularly pull and lift objects up to 50 lbs.
· Handle, feel, and reach with hands and arms.
· Viewing information on monitors, phone, and paperwork.
· Climbing ladders and step stools *Competencies*: · Addressing employee performance issues promptly · Analyzing sales reports · Assessing needs for staff, customer, and facility · Budgeting – tracking, developing, implementing · Controlling expenses · Controlling inventory · Creating incentives for sales staff · Designing or supervising the design of store displays · Devising promotions · Ensuring adherence to corporate standards · Establishing theft prevention protocols · Evaluating employee performance · Evaluating the customer experience · Hands on management experience · Identify talent * Implement visual guidelines * Screen prospective staff members * Learning and utilizing retail management software * Loss prevention * Maintaining safety standards * Maximize profitability * Maximize sales * Point of Sales (POS) systems * Profit and Loss * Promotions * Recruiting staff * Resolving customer complaints * Staff retention * Stock control * Alterations basic understanding * Shipping and receiving * Exceptional customer service and interpersonal skills.
* Must be an excellent organizer and problem solver with strong project management skills.
* Proven organizational and analytical skills.
* Strong merchandising skills with the ability to drive the business through creativity * Ability to take own initiative and take responsibility for actions.
* Ability to work strategically, tactically and operationally.
* Ability to multitask in a fast-paced environment and prioritize effectively.
* Ability to be clear and convincing when communicating goals, information and expectations to staff.
* Ability to plan and achieve long-and-short term goals.
* Ability to coach and apply appropriate developmental tools for everyone.
* Experience with preparing and administrating progressive discipline process and performance management as well as succession planning.
* Advanced computer skills, such as browser navigation, software interaction and data entry, are needed.
* Microsoft Office, Excel, and Sharepoint proficiency required.
* Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
* Able to gain insight from mistakes, open to feedback, and can translate feedback into actionable steps to consistently deliver results.
* Able to fully comply and enforce with the Standards, Policies, and Code of Business Conduct and Ethics set out in the Employee Handbook.
· No task is too big or too small, beneath or above you.
*Assistant Manager Objectives – Daily, Weekly, Monthly* • Working closely with the store manager to lead staff and build the best customer experience.
(coach, monitor, and record staff behaviors daily) • Maintaining an overall management style that follows company best practices.
Be present and willing to help.
• Ensuring company policies are followed by all staff while on duty and instore.
• Assisting customers whenever necessary.
• Assisting staff members whenever necessary.
• Ensuring / coaching a consistent standard of customer service by all staff.
• Motivating employees and ensuring a focus on the mission and sales growth.
• Coaching staff on sales technique and add on sales.
• Providing leadership and direction to all employees.
• Optimizing profits by controlling costs.
(use of consumables, ordering, payroll, discounts, etc.
) • Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Ensuring product quality and availability.
• Overseeing retail inventory, evaluating ROP’s, making suggestions for new products.
• Organizing employee schedule.
• Creating Plan of The Day independently to company standards • Assign projects, oversee, and check in on progress.
Communicate in full expectation and timelines.
• Ensuring that health, safety, and security rules are followed by all staff.
• Executing disciplinary action / coaching when necessary.
Followed by Written Documentation to Manager and human resources.
• Maintaining merchandise and a visual plan.
• Maintaining store is to standards, including merchandising and cleaning.
(daily) • Cash deposit entry and bank runs.
(deposit and record mileage.
) • Sending Deposit slips monthly to accounting.
(my mail) • Cash till verification.
Please do not go to neighboring business.
This needs to be done at the bank and documented.
(Daily) • Record and submit all reimbursements monthly to management.
All items purchased and mileage used for work related matters must be submitted.
• Transfer Orders Inbound and Outbound (daily).
• Supply List – Monthly – Must be completed in timely manner and all items ordered with company cost in mind.
• Inventory adjustment for employee uniform disbursement – Record in Shared Doc and CC manager on Email who and why.
• Daily Training – Follow List of training schedule.
Oversee and check in with staff to verify understanding has been obtained.
• Cycle Counts – Oversee, review data, and record findings.
• Opening/closing the store, ensure registers are properly opened and closed each day and reconcile daily deposits accurately according to open/close and till procedure checklists.
• Open and closes the store following proper procedures documented in the opening and closing checklist.
Verify all tasks were completed day of and day prior.
Coach and assign as needed.
• Check the mail, distribute to appropriate personnel.
• Check on paychecks, distribute as needed.
• New Employee Documents (maintain folder with up to date pamphlets, print outs, and instructions) • Interviewing potential hires with Manager.
• New hire resume reviews.
• Alterations check in.
Understanding flow, lead time, and any bottle necks.
• Alteration general support: Sizing, chalking, and basic practices and principals.
• Alterations / oversee email sent 2X daily (AM and PM) • Name tape check in and contact customers • Special Order check ins – contact customers – update receiving log • Oversee receiving log – record packages delivered.
• Drive sales to alterations business, addressing guest concerns, coaching/training employees, and mitigating loss.
• Create and discuss Policy and Plans for the betterment of the store.
• Holding all team members accountable in a fair and reasonable manner.
• Understanding basic CA HR practice and laws.
• Scanning in PO’s to accounting Monday + Wednesday • Understand PO process and procedure.
Ensure orders/requests are captured, quotes, and processed according to company policy and standards.
• Oversee Special Orders and department orders • Develop forms and in store documents • Adding to Shared Docs and Files – uploading, printing, development, and requesting.
• Oversee Loss – Submitting on a regular basis loss and review sheet.
• Check and respond to emails daily.
• Check calendar and respond to projects daily.
• Maintain and develop playbooks.
• Continue to learn and develop NAV and POS skills.
• Review and submit Yelp and Google reviews to management/ DM / Corporate partners Weekly • Oversee, help facilitate contractors, maintenance, and any other third-party vendor.
Provide documentation on work done, work needed (suggested), and an invoice copy sent to Management.
• Facilitate a working relation with vendors/suppliers who visit the store.
• Look for/ facilitate marketing opportunities with outside vendors, organizations, and first responder departments.
• Attend outside events.
• Help plan and facilitate in-store events.
• Ensure all marketing material posted in store are current, up to date, and meet visual requirements.
• Monitor signs, displays, and fixtures.
Make recommendations to management when new fixtures are needed and or in need or repair.
• Request marketing materials to marketing team.
(signs, social media posts, etc) • Help maintain and monitor social media.
Build content the meet company standards.
• Supporting store manager as needed.
Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift * Evening shift * Morning shift Weekly day range: * Every weekend * Monday to Friday * Rotating weekends * Weekends as needed Application Question(s): * What days of the week/time slots are you available to work? * Are you able to reliably community to this jobs location? * Are you willing to undergo a background check, in accordance with local law and regulations? * Are you a current or former LA Police Gear Inc.
employee? Education: * High school or equivalent (Required) Work Location: In person