*About us*
Massage Heights is a leading U.
S.
and Canadian chain of massage and skincare retreats that are locally owned and operated by small business owners.
Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired.
We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members and guests’ wellness goals through providing therapeutic and healing services.
Massage Heights in Sherman Oaks is seeking a Spa Manager/Director that reports directly to the franchise owner and manages the daily operations of the Retreat.
The essential duties and responsibilities of the Retreat Director are to lead the team in member acquisition, ensure exceptional guest service and build team-member culture.
This position is responsible for achieving retreat goals, employee, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.
Key Responsibilities
· Adhere and align the team and Retreat to our brand values and standards.
· Achieve Retreat goals regarding membership sales and retention.
· Supporting and train the brand’s mission, core values and standards.
· Directly supervise and be accountable for all aspects of retreat operations.
· Accountable for driving revenue and profitability through inventory management and consistency through services.
· Recruit, hire, train, develop and retain employees.
· Participate in all corporate initiatives including monthly calls, training, and other culture programs.
· Create and manage team member schedules for optimal retreat performance.
· Set individual team member goals, retreat goals; create plans and convert plans into action to meet and exceed goals.
· Conduct the necessary marketing activities to drive leads.
· Develop partnerships with local businesses in your area.
Qualifications
· Minimum 2 years membership-based service and/or retail management experience.
· Experience managing hourly wage employees.
· Self-starter with strong leadership, organization, communication, and interpersonal skills.
· Able to build and sustain a positive employee culture.
· Experience in training, coaching, and conflict resolution.
· Working knowledge of computers and standard software.
· Basic business math skills.
· Financial and P&L experience.
· Available to work weekends and evenings.
Preferred Qualifications
· Practical knowledge working with Zenoti or other Spa POS software systems.
· Understanding of spa environment and massage and skincare services.
· Experience working in a franchise model.
What We Offer:
· Benefits include: health/dental, PTO, reimbursement on license renewal, free monthly service for FT staff, discount on products, loyalty bonuses and goals meets
· Compensation: $55,000-$65,000/year
· Culture: focus on well-being, family friendly, team work, breakroom snacks, free monthly service for FT staff, continued education reinbursement, off on birthdays, loyalty bonuses, and more.
Job Type: Full-time
Pay: $55,000.
00 - $65,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
* Evening shift
Weekly day range:
* Every weekend
* Monday to Friday
Ability to Relocate:
* Sherman Oaks, CA 91403: Relocate before starting work (Required)
Work Location: In person
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