Senior Store Manager

*Miniso USA* *Position Title: Senior Store Manager* *Reports to: Area Manager* Why should you join *MINISO USA *now? MINISO is the largest global discount variety retail store chain and the fastest growing brand in North America with high quality Asian brands.
The inception of MINISO began is Mainland China in 2011 from a Japanese designer from a similar brand that partnered with a Chinese entrepreneur to open the stores in every major mall in North America.
MINISO has over 5000 stores across 79 countries.
With over 53 stores across the USA and Canada and projecting to open to 5000 plus stores in the next few years in North America.
At MINISO USA, the company is experiencing hyper growth with massive hiring needs.
If you love creating a culture by embracing diversity, customer centric, execution, innovation, integrity, performance, respect, agility, and collaboration to the workplace? Then, you would fit right in at the inception of MINISO-USA.
Come join us, let’s create a new beginning.
*Responsibilities:* * Sales management: leading and motivating the team to reach store monthly sales goal.
* Personnel management: Recruiting, training, developing, scheduling, supervising, and evaluating teams of up to 20 people; as well as delegating tasks and responsibilities.
Participate in cross-training other managers as well.
* Merchandise management: maintaining the store display (i.
e.
, standard merchandise/ hot sellers/ testers) according to company’s instructions * Cash management: ensuring compliance of all cash handing standards and procedures, and timely processing of bank deposits.
* Drive operationalizing and standardizing of existing policies and processes, enabling field and store associates to achieve business results.
* Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for group and department, if applicable * Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team * Strong control over store’s inventory such as stock, markdowns, and employee’s safety.
* Continuously building a positive brand image of MINISO * Provides customer-focused service, resolving employee and/or customer queries or complaints in a professional manner * Maintains store’s cleanliness, price tags and promotions, and ensuring full stock.
* Participate in project work whenever necessary.
* Continuously analyzes and develops understanding of internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly *Key Qualifications* * Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving process and surpassing standards to drive the business in the store * Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results * Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment * Prioritize and focus leaders in several key areas (labor strategy, budget etc.
).
* Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations * Tailors’ leadership style to appropriately set expectations and coach for growth for different levels of direct reports * Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues * Customer Experience * Champions MINISO USA culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with standards *Qualifications:* * 3+ years relevant experience preferred * Project and change management experience * Strong communication and excellent presentation skills * Flexible with your schedule.
Your work hours will be based on business needs Job Type: Full-time Pay: $27.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 2 years * 3 years * 4 years Shift: * Day shift * Evening shift * Morning shift * Night shift Weekly day range: * Monday to Friday * Weekends as needed Experience: * Customer service: 3 years (Preferred) Ability to Relocate: * Sherman Oaks, CA 91423: Relocate before starting work (Required) Work Location: In person