FIELD SUPPORT TECHNICIAN - DISPATCH / COORDINATOR - PACOIMA, CA

FIELD SUPPORT TECHNICIAN - DISPATCH / COORDINATOR Eternity Floors USA a well-known supplier of high-quality floor covering products servicing specialty flooring retailers seeks an experienced FIELD SUPPORT TECHNICIAN - DISPATCH / COORDINATOR– Southern California, *SUMMARY: *This position is responsible for dispatching / scheduling *Field Support Technicians *schedule, visits, Accounts updates, customer relations, equipment control, and stores displays maintenance, in addition to employees performance monitoring and reporting.
*DUTIES AND RESPONSIBILITIES:* · Develops and manages Field Support Team · Continually supports and motivates Field Support Team Develops and manages support programs to ensure achievement of quarterly and annual objectives.
· Continually gathers and monitors information on competition and territory market trends; communicates information to Sales Department and others as needed.
· Understands and communicates information regarding company products, services, policies and procedures to Sales Department.
· Possesses and maintains thorough knowledge of flooring industry , company product knowledge and team training.
· Coordinates team strategic meetings with Field Support Technicians · Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
· Monitors overall activities of Field Support Technicians ; identifies problem areas and directs corrective actions.
· Provides timely and accurate reports as required.
· Will work the schedule as afforded by senior management (between 8-12 hours per day).
· Performs other related duties as assigned by management.
*SUPERVISORY RESPONSIBILITIES:* · Will supervise Field Support Technician(s).
· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
*QUALIFICATIONS:* Qualifications (Knowledge/Skills/Abilities/Experience) Successful track record in an outsides sales operation and environment .
Solid analytical skills in identifying client needs and aligning them to product offerings; Specification analysis and RFP (request for proposal) response preparation a plus College B.
A.
/ B.
S.
degree (preferred) Demonstrated expertise in the principles of collaborative sales technique Ability to travel frequently throughout the sales territory Computer skills required: Database Software and Electronic Mail Software (Outlook) Other skills required: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
*COMPETENCIES:* · Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information *Benefits* As an Eternity Floors employee, you will enjoy healthcare coverage including medical, prescription drug, vision, and dental care.
Moreover, we offer a challenging & rewarding professional work environment.
Eternity Floors employee benefits package also includes: Paid Time Off (after 90 days of employment) Paid Holidays Vacation\* *IF INTERESTED IN THE POSITION, PLEASE SEND US YOUR RESUME.
* *Job Type: *Full-time *Pay:*$50,000.
00 - $70,000.
00 per year *Benefits:* 401(k) Company Cell Phone Company Vehicle Dental insurance Health insurance Vision insurance Paid Time Off *Schedule:* Monday to Friday *Experience:* Operations management non sales: 3 years (Required) Sales management: 3 years (Required) Flooring: 3 years (Preferred) Work Location: Hybrid remote in Pacoima, CA 91331 Job Type: Full-time Salary: $50,000.
00 - $70,000.
00 per year Benefits: * 401(k) * Cell phone reimbursement * Company car * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Experience: * Operations management non sales: 3 years (Required) * Sales management: 3 years (Required) * Flooring: 3 years (Preferred) Work Location: Hybrid remote in Pacoima, CA 91331 Job Type: Full-time Pay: $50,000.
00 - $70,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Experience: * Operations management non sales: 1 year (Required) * Sales management: 1 year (Required) * Flooring: 1 year (Preferred) Work Location: Hybrid remote in Pacoima, CA 91331