Benefits:
Health insurance
Job Title: Implementation Manager
Company Description:
Legal Soft is a premier virtual staffing, marketing services, and technology company dedicated to empowering and enhancing law firms with exceptional services.
Specializing in providing staffing solutions to law firms, we offer virtual assistants, paralegals, and other legal support staff.
Our services help clients reduce overhead costs and enhance productivity, ensuring they receive world-class support for their legal operations.
Job Description:
Legal Soft is seeking a detail-oriented and experienced Implementation Manager to oversee the implementation of our services for new clients.
The Implementation Manager will be responsible for coordinating with internal teams to ensure a smooth transition for clients, from the initial onboarding process to the ongoing support and maintenance of our services.
The ideal candidate will have a strong background in project management, with a focus on client satisfaction and success.
Responsibilities:
Serve as the primary point of contact for new clients during the implementation process
Coordinate with internal teams (e.
g.
, sales, marketing, operations) to ensure a seamless transition for clients
Develop and maintain project plans, timelines, and milestones for each client implementation
Identify and address potential issues or roadblocks that may arise during the implementation process
Conduct regular check-ins with clients to provide updates on the implementation progress and address any concerns
Collaborate with internal teams to ensure that client expectations are met or exceeded
Provide ongoing support and maintenance to clients post-implementation to ensure continued satisfaction and success
Qualifications:
Bachelor's degree in Business Administration, Project Management, or related field
3+ years of experience in project management, with a focus on client implementation and support
Strong communication and interpersonal skills
Excellent organizational and time management skills
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in project management software (e.
g.
, Microsoft Project, Asana, Trello)
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