Senior Manager of Product Management- Remote

Happy Returns, a UPS Company, is making online returns better for shoppers, retailers, and the planet! We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require.
Happy Returns operates a national network of Return Bar locations staffed by friendly, well-trained Returnista return specialists located in premier shopping centers, national and regional store networks, and other convenient spots.
Our Hub (Warehouse) Operations are integral for us to execute on this vision.
Our company is growing rapidly, and we’re looking for a dynamic, organized, and passionate leader to join our team.
What you need to know about the role As a Senior Manager of Product Management, you will inspire and collaborate with team members to deliver a world class suite of products and services that enable Happy Returns to continue to rapidly scale our business in the large ($300B+) market for online returns.
You will act as coach/player; lead a team of product managers that are delivering valuable integrations with our location partners and growing and managing our network of return bars.
Meet our team Happy Returns, a PayPal company, makes returns beautiful for shoppers, merchants, and the planet—if you’ve ever done a box-free return from Amazon to Kohl’s or Whole Foods, that’s a process we invented and is used by more than 75% of shoppers from brands like Everlane, Revolve, Levi's, Gymshark, Allbirds, and many more.
Your way to impact Happy Returns has a small team, every prioritized product/project is highly visible and impactful.
You will be working on strategic initiatives, owning the objectives, products and the team to deliver that initiative.
Your day-to-day In your role, you will lead the full suite of products and the team that enables our strategic partnerships with our locations partners which is a most strategic part of our business.
Day in life: You will build a high-performing team of product managers, lead product strategy and vision to deliver the company objectives.
You will work across product, architecture, and engineering teams to build, design, implement and maintain our products that span across the whole portfolio of product offerings.
You drive decisions around prioritization, solutions, and functionality.
You guide the new product life cycle from discovery and ideation to requirements, design, development, and launch including go-to-market strategy.
You drive the product roadmap for the products within your portfolio.
You will mentor the product managers in your team to build and deliver the right products.
What do you need to bring Bachelor’s degree with a quantitative focus in computer science, engineering or other technical fields, MBA or advanced degree is preferred 6+ years in product management, engineering and/or management consulting Experience in people management, especially experiencing managing performance, providing guidelines and mentorship Proven track record of understanding user experience and delivering delightful products.
Experience delivering enterprise products at scale, managing product solutions with multiple stakeholders, leading either product or engineering functions Technical aptitude for problem-solving and ability to understand technical challenges and engineering services Ability to use data-driven approach for decision-making on priorities.
Demonstrated ability to partner with and influence executives.
Exceptional business acumen with an understanding of business drivers and value-creation Excellent interpersonal and communication skills This is client facing role, being comfortable with meetings and helping clients and partners is a must EEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity.
Happy Return is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people.
This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability.
Every individual at Happy Return has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To all recruitment agencies: Happy Return only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list.
Happy Return is not responsible for any fees or charges associated with unsolicited resumes.
Covid-19 Policy As part of Happy Return’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.
Depending on location, this might include a COVID-19 vaccination requirement for any employee whose role requires them to work onsite.
Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.