Fulfillment Operations Manager (e-commerce)
Company: Breakthrough Inventions
Department: Warehouse
Reports To: CEO
Summary:
We are seeking a driven and results-oriented Operations Manager to lead and oversee the strategic management of our distribution center and fulfillment operations.
This role combines the critical functions of managing both our physical warehouse and our e-commerce fulfillment processes, ensuring efficient and timely delivery to both in-store and online customers.
Responsibilities:
Distribution and Fulfillment Center Management:
Manage the online order fulfillment process, from order receipt to picking, packing, and shipping.
Manage and develop a team of warehouse associates, ensuring adherence to safety protocols, operational procedures, and performance standards.
Implement and maintain efficient inventory management practices to optimize stock levels and minimize stockouts.
Collaborate with purchasing and merchandising teams to ensure accurate stock forecasting and fulfillment of in-store demand.
Integrate with e-commerce platforms and warehouse management systems (WMS) to ensure accurate order processing and inventory tracking.
Analyze fulfillment data to identify areas for improvement and implement strategies to optimize efficiency and reduce fulfillment costs.
Leadership and Management:
Provide effective leadership, coaching, and development opportunities for all team members.
Foster a positive and collaborative work environment that promotes safety, productivity, and continuous improvement.
Track and report on key performance indicators (KPIs) related to both distribution center and fulfillment operations.
Maintain a strong understanding of industry best practices and adapt operations as needed to remain competitive and efficient.
Qualifications:
Minimum 5 years of experience in a leadership role within a distribution center, warehouse, or e-commerce fulfillment environment.
Proven track record of successfully managing and optimizing warehouse and/or fulfillment operations.
Strong understanding of inventory management, order fulfillment, and logistics principles.
Experience working with warehouse management systems (WMS) and e-commerce platforms is preferred.
Excellent communication, collaboration, and interpersonal skills.
Strong analytical and problem-solving skills with the ability to identify and implement operational improvements.
Ability to work effectively in a fast-paced and dynamic environment.
To Apply:
Please submit your resume and cover letter.