Project Manager

Position Summary: As Project Manager, you are an integral part of the customer journey.
You guide the customer from purchase through delivery & installation.
You are the liaison between sales, operations, purchasing and logistics.
You are responsible for cultivating strong working relationships with both sales associates and customers, always providing the Snyder Diamond experience.
Essential Job Duties  Work directly with assigned clients/client representatives, going over the details of the project utilizing the Project Scope Checklist to gain in-depth knowledge of scope and timing  Build project schedule.
All schedules include milestones and shared with sales associate  Create notifications/alerts tied to project milestones to contact either client/client representatives regarding job status, ordering, payment collection, order pick up, scheduling/installation, job follow-up  Track project status.
Make continual contact with client per project schedule.
Document all communication in notes and notify sales associate of any substantial issues  Verify status of jobs.
Schedule job site inspectors to walk jobs that are at risk of not meeting delivery schedule.
Document all communication in notes and notify sales associate of any substantial issues  Receive product readiness confirmation.
Get order approval and confirmation the project (or particular stage or project) is ready for the product.
If a change order is requested contact sales associate to handle.
 Collect customer payments.
Prior to placing order, all remaining balances are collected  Assign/unassign inventory to jobs that are ready to be delivered/installed or will call  Submit order requests.
Requests are submitted to purchasing by the EOD of job readiness confirmation.
If the job includes product that is discontinued, closeout, red tag, or less than 5 in inventory assign the product to the order.
 Handle purchase order cancellations confirming with Purchasing the item is returnable.
If not, contact sales associate to convey situation with customer  Contact customer the day of delivery/installation to check on satisfaction of job  Report any job issues to customer service and sales associate.
All notes in are recorded in RPS and create a service ticket in RPS  Report all returns to returns department.
All notes in are recorded in RPS  Meet with Manufacturer Reps as required to stay current with product knowledge.
Attendance to meetings is mandatory.
Job Type: Full-time Pay: $62,500.
00 - $85,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Ability to Relocate: * Simi Valley, CA 93065: Relocate before starting work (Required) Work Location: In person