*The Opportunity:*
Our *La Quinta by Wyndham Thousand Oaks *is looking for a *Hotel Front Office Manager* to lead the front desk team.
*Overview:*
Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction.
Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
Compiles and prepares financial reports, including: rate and availability calendar.
Interviews, trains, supervises, counsels, schedules and evaluates staff.
Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.
* Encourages a team spirit amongst staff members with leadership and guidance.
* Communicates effectively both verbally and in writing to provide clear direction to staff.
Assigns and instructs guest service, front office, reservations and front desk agents in the details of work.
Observes performance and encourages improvement.
* Uses creative management skills to solve problems.
Ensures compliance with Kamal hotels standards to ensure consistent high quality guest relations
* Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment.
* Supervise other stewards so proper coverage of banquet is provided
* Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
*EDUCATION*
* High School graduate or equivalent required.
* 4 year college degree preferred.
*EXPERIENCE*
* Two (2) years combined prior front desk and supervisory experience is preferred in a similarly-sized hotel.
*LICENSES OR CERTIFICATES*
* CPR Certification and/or First Aid Training preferred.
Ability to obtain any government required license or certificate.
Job Type: Full-time
Pay: $18.
75 - $20.
75 per hour
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* Day shift
* Holidays
* Night shift
* Weekends as needed
Work setting:
* In-person
Work Location: In person
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