The Skirball Cultural Center seeks a warm and friendly *Docent and Volunteer Coordinator* to help oversee the docents and volunteers who facilitate tours and engage with a variety of visitors.
Reporting to the Docent and Volunteer Manager, this position will assist in planning classes, training, and recognition events for the entire 120-person docent and volunteer corps.
They will be co-responsible for training and evaluating docents and volunteers who act as ambassadors of the Skirball’s exhibits, events, and offerings relating to Jewish and American history, values, and culture.
This is a temporary full-time, non-exempt position that includes one regular weekend day per week and the flexibility to work other weekend days, occasional evenings, or holidays, as needed, through June 2024.
*Starting Salary: $19.
00 per hour*
*Responsibilities:*
* Act as liaison for the docents and volunteers who are essential to making the Skirball Cultural Center a place of welcome and learning
* Prepare bi-weekly docent and volunteer announcement emails via MailChimp
* Prepare invoices and tracks budget related to volunteer and docent program expenses
* Coordinate the program’s calendar of workshops, speakers, training sessions, and recognition events to build community and strengthen best practices
* Assist in training and evaluating docents to provide inclusive and dialogue-based in-gallery tours for diverse audiences; model best practices for tour facilitation and provide feedback, observation, and coaching
* Assist in training and evaluating volunteers to provide warm and welcoming services to the Skirball’s general visitors; model best practices for customer service and provide feedback, observation, and coaching
* Work closely with the managers of frontline staff to align visitor engagement strategies and customer service practices/policies across areas, and to ensure that visitors have a positive and meaningful experience
*Qualifications, Experience, and Attributes:*
* Exceptional skills, track record, and interest in excellent customer service, attention to detail, planning, organizing, scheduling, problem-solving, and tracking programs
* Strong written and oral communication skills
* Excellent interpersonal skills with a commitment to developing productive relationships, both within and beyond the institution; team player with a warm and welcoming manner, patience, diplomacy, and ability to work well with people of different ages, communities, and work styles
* Self-starter approach to completing projects, as well as improving processes and procedures
* Excellent Microsoft Office and PC skills
* *Preferred: *prior experience working with adult volunteer populations; lnowledge of and experience with content management systems FileMaker Pro, Altru, and MailChimp; knowledge of Jewish history and culture; ability to speak Spanish
*Please send resume and cover letter, either through Indeed or by email, to:*
Human Resources
Re: Docent and Volunteer Coordinator
Skirball Cultural Center
2701 N.
Sepulveda Blvd.
Los Angeles, CA 90049
Fax: (310) 440-4595
hr@skirball.
org
Job Type: Full-time
Pay: From $19.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
Ability to Relocate:
* Los Angeles, CA 90049: Relocate before starting work (Required)
Work Location: In person
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