Mobile Device Support (Verizon, AT&T) (Woodland Hills)

Candidates with Verizon experience are HIGHLY-welcomed.
Apply if you have experience in wireless industry - Verizon, AT&T.
(This is NOT an IT Helpdesk role).
We are Wireless Telecom services business in Woodland Hills, CA.
We are a dynamic and fast-growing technology company seeking a passionate individual with a strong interest in mobile technology to join our team as an Mobility Support Specialist.
This is an ONSITE ONLY position.
Our work environment includes: modern office setting, urban location, employee-oriented company culture with growth opportunities.
Great compensation, benefits and paid time off.
This role will serve as the Mobility HelpDesk team member.
RESPONSIBILITIES: * Provide email and telephone support to all clients.
* Utilize help desk software to keep an accurate account of tasks.
* Document steps taken and resolution for assigned tickets.
* Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
* Work with a variety of users to assist with setup smartphones and other mobile device troubleshooting.
* Communicate effectively with peers, management, and clients.
* Collect and enters orders for new or additional products or services.
* Participate in regularly scheduled team meetings.
* Performs other related duties as assigned.
QUALIFICATIONS: * At least 2 years experience with mobile carrier and device support is required.
* Proficient in both Apple and Android OS.
* Excellent verbal and written communication skills are required.
* Proficient computer skills with the ability to learn new software.
* A service-oriented mindset is a must.
* Problem-solving skills and resourcefulness are highly desired.
* High school diploma or equivalent is required.
* Thrives in a fast-paced environment.