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Posted : Sunday, March 17, 2024 10:48 AM
Monday-Friday 8:00am-5:00pm
Build an Aviation Career You're Proud Of
No matter your background, we will support you to take on new challenges and grow your skills.
You'll build relationships, ensure our teams are taken care of and advocate for our customers' needs.
Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.
Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed.
You'll build relationships, ensure our teams are taken care of, and advocate for our customers' needs.
As a Customer Service Analyst, you will support the customer service department, specifically in the areas of Billing.
You will ensure the accuracy of information/orders as well as ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members.
What you'll do: Perform billing duties including but not limited to the accuracy and timeliness of invoicing as well as meeting the company's Customer Experience standards.
Support the required action for response to customer service requests for work scope/order changes, including the maintenance of order information files.
Support progress invoicing when applicable and timely billing of final invoice.
Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
Maintain documents as per company, customer, and regulatory standards and process.
Assures required information is entered into the appropriate computer system (internal and external).
Promote a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
Cultivates customer loyalty through a commitment to customer satisfaction.
Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues.
Ensures that customers' requests are routed to the appropriate party and responded to in a timely manner.
Performs other duties, as assigned.
What skills you will use: Communicate effectively with customers demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
Strong planning, organizational, analytical, decision making and problem-solving skills.
A commitment to professional practice and continuous professional improvement.
Working knowledge of company instructions and policies.
Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
Requirements: Strong financial acumen; prior experience with budgets & financial statements.
Able to work as a team player and ability to use own initiative.
Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
Experience building strong working relations with customers.
Self-motivated with the ability to motivate others.
Working knowledge of PC's in the current company operating system environment including Microsoft Office and MS Project.
Benefits that make life better Competitive Wages (Pay for Performance) Comprehensive Healthcare 401(k) with 100% company match; up to 5% vested.
Paid Time Off Starting on Day One Bonus Opportunities Education Reimbursement Health & Dependent Care Flexible Spending Accounts Short- & Long-Term Disability Life & AD&D Insurance Learning & Training Opportunities Paid Relocation Retirement Savings Plan Safety Focused Culture Refer & Earn Program ($1,000 referral bonus) Western Jet Career Academy About Us When you work at StandardAero, you're not just an employee, you're part of a vibrant company of like-minded people, all working collaboratively towards the same goals.
We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence.
It's a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future.
Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone's success.
StandardAero is one of the world's largest independent providers of services, including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications.
The company is a global enterprise that employs nearly 7,000 employees worldwide with annual revenues exceeding $4 billion.
StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components and energy markets.
The company celebrated its 100th year of industry leadership in 2011.
StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field.
Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide.
With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard StandardAero offers equal employment opportunities for all.
Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.
We invite you to bring your authentic self to our team and experience our welcoming culture.
You'll build relationships, ensure our teams are taken care of and advocate for our customers' needs.
Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.
Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed.
You'll build relationships, ensure our teams are taken care of, and advocate for our customers' needs.
As a Customer Service Analyst, you will support the customer service department, specifically in the areas of Billing.
You will ensure the accuracy of information/orders as well as ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members.
What you'll do: Perform billing duties including but not limited to the accuracy and timeliness of invoicing as well as meeting the company's Customer Experience standards.
Support the required action for response to customer service requests for work scope/order changes, including the maintenance of order information files.
Support progress invoicing when applicable and timely billing of final invoice.
Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
Maintain documents as per company, customer, and regulatory standards and process.
Assures required information is entered into the appropriate computer system (internal and external).
Promote a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
Cultivates customer loyalty through a commitment to customer satisfaction.
Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues.
Ensures that customers' requests are routed to the appropriate party and responded to in a timely manner.
Performs other duties, as assigned.
What skills you will use: Communicate effectively with customers demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
Strong planning, organizational, analytical, decision making and problem-solving skills.
A commitment to professional practice and continuous professional improvement.
Working knowledge of company instructions and policies.
Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
Requirements: Strong financial acumen; prior experience with budgets & financial statements.
Able to work as a team player and ability to use own initiative.
Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
Experience building strong working relations with customers.
Self-motivated with the ability to motivate others.
Working knowledge of PC's in the current company operating system environment including Microsoft Office and MS Project.
Benefits that make life better Competitive Wages (Pay for Performance) Comprehensive Healthcare 401(k) with 100% company match; up to 5% vested.
Paid Time Off Starting on Day One Bonus Opportunities Education Reimbursement Health & Dependent Care Flexible Spending Accounts Short- & Long-Term Disability Life & AD&D Insurance Learning & Training Opportunities Paid Relocation Retirement Savings Plan Safety Focused Culture Refer & Earn Program ($1,000 referral bonus) Western Jet Career Academy About Us When you work at StandardAero, you're not just an employee, you're part of a vibrant company of like-minded people, all working collaboratively towards the same goals.
We succeed as a team because we value the unique contributions and perspectives of all of our people, fostering a culture of collaboration and excellence.
It's a culture that promotes mutual respect and effective communications to create an environment of stability, shaping the organization and forging a successful future.
Our goal is to be the best place to work, giving each and every employee the opportunity to reach their maximum potential through continuous learning and advancement opportunities, allowing all team members to exceed their potential and empower everyone's success.
StandardAero is one of the world's largest independent providers of services, including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications.
The company is a global enterprise that employs nearly 7,000 employees worldwide with annual revenues exceeding $4 billion.
StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components and energy markets.
The company celebrated its 100th year of industry leadership in 2011.
StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit and Investment Solutions.
Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field.
Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide.
With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard StandardAero offers equal employment opportunities for all.
Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.
We invite you to bring your authentic self to our team and experience our welcoming culture.
• Phone : NA
• Location : Van Nuys, CA
• Post ID: 9070578819
