*Summary:*
* We are seeking individuals who are looking for an opportunity to gain experience in a corporate environment as a Client Service Representative.
This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program.
*Major Job Duties:*
* Receive approx.
40 to 50 calls per day from current customers inquiring about their retirement benefits (50% of position).
* Independently processes all claims (retirement benefits) received from the TPA.
* Process includes tax analysis and systems updates.
* Generate participant correspondence using templates as well as freeform composition.
* Process account/database maintenance on correspondence mailed by participants.
* Independently and courteously manage customer requests and inquiries from the toll-free customer service line.
* Responsible for all functions of the operation, which include the call center, claims, and correspondence processing.
* Perform overpayment recovery process with appropriate follow up.
* Address rejected items from bank – EFT rejects, reclaims, etc.
*Experience:*
* Minimum of 3 years of experience in customer service in a high volume, fast-paced environment (preferred).
*Required skills:*
* You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone or communicating via email.
* You can work in a fast-paced environment where multitasking and organization skills are required.
* You pay attention to detail and have strong problem solving and decision-making skills.
* You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement.
* You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
* You have strong interpersonal, and communication skills.
* You are sound, balanced, and have timely decision-making skills.
Job Types: Full-time, Contract
Salary: $28.
00 - $29.
00 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
Education:
* Associate (Required)
Experience:
* Customer Service: 3 years (Preferred)
* Financial Services: 1 year (Preferred)
Work Location: In person
Whatsapp
