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Posted : Friday, May 31, 2024 09:50 PM
*Job Title- Customer Account Rep*
*Location- Simi Valley, CA 93063*
*Work Type- Onsite on W2*
*Job Type- Contract (6 Months)*
*Job Description-*
The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
? Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
? Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers? buyers and supply chain personnel.
? Coordinate site visits to \*\*\*?s facilities and set-up customer meetings as required.
? Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
? Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which \*\*\* is judged.
? Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
? Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
For any stranger/alien parts raise the relevant enquiry process.
? Collaboratively track customer returns through the rework process.
? Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.
e.
, Finance, Commercial, and Operations) *Requried Skills:* The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down ? Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
? Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers? buyers and supply chain personnel.
? Coordinate site visits to \*\*\*?s facilities and set-up customer meetings as required.
? Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
? Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which \*\*\* is judged.
? Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
? Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
For any stranger/alien parts raise the relevant enquiry process.
? Collaboratively track customer returns through the rework process.
? Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.
e.
, Finance, Commercial, and Operations) Job Specifications Education Level: (Required): Bachelor's Degree or at least 1-2 years of relevant industry experience (Preferred): Bachelor's Degree and equivalent experience Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.
com, Robot Morning/Demand Line 2 years of experience in customer service Skills, Knowledge and Abilities ? Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.
e.
, FAR, DFARS, DEFCONS, etc.
) ? Ability to understand and follow specific instructions and procedures ? Ability to gather data, to compile information, and prepare reports ? Strong verbal and written communication skills ? Excellent customer service orientation ? Well-organized, detail-oriented, and ability to multi-task ? Ability to prioritize duties, in order to meet deadlines ? Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers ? Knowledge of SAP Job Type: Contract Salary: $15.
00 - $35.
00 per hour Expected hours: 40 per week Schedule: * Monday to Friday Application Question(s): * What is your Work Authorization? * Are you comfortable working on W2? * What is your current location? * do you have applied before for this role or have you submitted your profile with any other staffing company Please check with the given JOB ID- 23-158921.
* Do you have plans for any vacation or Holidays? * What is your expected pay rate for this role? Experience: * aerospace: 1 year (Required) * Customer service: 1 year (Required) * Microsoft Office Suite: 1 year (Required) * SAP: 1 year (Required) * Salesforce Marketing Cloud: 1 year (Required) * FAR, DFARS, DEFCONS: 1 year (Required) * Microsoft Office: 1 year (Required) Work Location: On the road
? Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers? buyers and supply chain personnel.
? Coordinate site visits to \*\*\*?s facilities and set-up customer meetings as required.
? Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
? Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which \*\*\* is judged.
? Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
? Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
For any stranger/alien parts raise the relevant enquiry process.
? Collaboratively track customer returns through the rework process.
? Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.
e.
, Finance, Commercial, and Operations) *Requried Skills:* The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down ? Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
? Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers? buyers and supply chain personnel.
? Coordinate site visits to \*\*\*?s facilities and set-up customer meetings as required.
? Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
? Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which \*\*\* is judged.
? Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
? Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
For any stranger/alien parts raise the relevant enquiry process.
? Collaboratively track customer returns through the rework process.
? Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.
e.
, Finance, Commercial, and Operations) Job Specifications Education Level: (Required): Bachelor's Degree or at least 1-2 years of relevant industry experience (Preferred): Bachelor's Degree and equivalent experience Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.
com, Robot Morning/Demand Line 2 years of experience in customer service Skills, Knowledge and Abilities ? Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.
e.
, FAR, DFARS, DEFCONS, etc.
) ? Ability to understand and follow specific instructions and procedures ? Ability to gather data, to compile information, and prepare reports ? Strong verbal and written communication skills ? Excellent customer service orientation ? Well-organized, detail-oriented, and ability to multi-task ? Ability to prioritize duties, in order to meet deadlines ? Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers ? Knowledge of SAP Job Type: Contract Salary: $15.
00 - $35.
00 per hour Expected hours: 40 per week Schedule: * Monday to Friday Application Question(s): * What is your Work Authorization? * Are you comfortable working on W2? * What is your current location? * do you have applied before for this role or have you submitted your profile with any other staffing company Please check with the given JOB ID- 23-158921.
* Do you have plans for any vacation or Holidays? * What is your expected pay rate for this role? Experience: * aerospace: 1 year (Required) * Customer service: 1 year (Required) * Microsoft Office Suite: 1 year (Required) * SAP: 1 year (Required) * Salesforce Marketing Cloud: 1 year (Required) * FAR, DFARS, DEFCONS: 1 year (Required) * Microsoft Office: 1 year (Required) Work Location: On the road
• Phone : NA
• Location : Simi Valley, CA
• Post ID: 9006017238
