Customer Service Representative

We are a full service Orthodontic/Dental Laboratory seeking to fill a full time Client Service Representative/Receptionist position.
Duties include but are not limited to: * Answering all incoming calls on a mulit-line phone system * Responding to phone inquiries from clients * Tracking and expediting cases in the laboratory * Coordinating “on hold” cases * Data entry Applicant MUST have: * General office skills * Type at least 35 wpm * Be proficient in MS Office * Able to multi-task * Have great inter-personal skills * Work in a team environment * Have a professional phone manner * Be able to problem solve * Be self-motivated.
Minimum of 2 years office-based customer service experience required.
Must know how to operate and answer calls on a multi-line phone system.
Hours 7:30 - 4:30 Monday - Friday.
Full benefits include: medical, dental, vision, 401K, paid vacations, paid holidays and sick pay.
COVID-19 considerations: We have many safety procedures in place: Weekly Covid testing, Entire staff is vaccinated, New staff must show proof of vaccine, Daily symptom and temperature check, Scrubs to wear onsite, Social distancing, KN-95 masks required, Plexiglas barriers Job Type: Full-time Pay: $18.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday People with a criminal record are encouraged to apply Education: * High school or equivalent (Required) Experience: * Customer Service: 2 years (Required) Work Location: In person