Job Summary:
We are seeking a highly motivated, quick learning and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, processing their orders and ensuring their needs are met.
Responsibilities:
- Answer incoming customer calls, respond to inquiries, and process orders in a professional and timely manner.
- Greet and assist walk-in customers in a professional manner.
- Process and calculate orders timely and accurately.
- General office; outgoing mail processing including certified mailings, filing, etc.
- Handle customer complaints or concerns with empathy and professionalism.
- Collaborate with other team members to resolve complex issues.
Requirements:
- Previous 2 years experience in customer service sales is preferred
- Excellent verbal and written communication skills
- Bilingual proficiency in English and Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills, including Microsoft Office products, ie.
, Word & Excel.
Excellent math and calculator skills, required.
- Ability to multitask in a fast-paced environment, with a positive attitude.
- Strong problem-solving skills and attention to detail.
At our company, we value our employees' contributions and offer a competitive salary along with the following benefits:
- Health, dental, and vision insurance.
- Paid time off; holidays, vacation.
- 401k plan, with 401k matching.
If you are a quick-learning, motivated individual with excellent communication & computer skills and a passion for providing exceptional customer service, we would love to hear from you.
Apply today to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $18.
00 - $20.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* No weekends
Work setting:
* In-person
* Office
Ability to Commute:
* Northridge, CA 91324 (Required)
Ability to Relocate:
* Northridge, CA 91324: Relocate before starting work (Preferred)
Work Location: In person
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