_\*This is an in-office position.
And please only apply if proficient in both Spanish and English.
It is a requirement for this position.
_
_\*Some insurance background is a plus but not a requirement_
We are looking for a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They’re patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Skills*
* Proven customer support experience or experience as a client service representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree
*Major Qualifications:*
* Preferably lived near our office
* Can work in an office setting
* Bilingual (Spanish and English)
* 3-4 years Insurance experience
* 2-3 years Sales experience
This Job Is:
* A job for which military experienced candidates are encouraged to apply
Work Remotely
* No
This Job Is Ideal for Someone Who Is:
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people and working on group projects
* Detail-oriented -- would rather focus on the details of work than the bigger picture
* Achievement-oriented -- enjoys taking on challenges, even if they might fail
* High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $21.
00 - $23.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 4 years
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
* Commission pay
Travel requirement:
* No travel
Pay may depend on skills and/or qualifications
Application Question(s):
* Do you live near San Fernando, CA?
Experience:
* Customer service: 3 years (Required)
Work Location: In person
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