Customer Service Representative

*Job Title: Customer Service Representative* *Company Name: Imperial Paper Company* *Location: North Hollywood, CA* Are you a tech-savvy individual with a passion for providing exceptional customer service? Do you excel in communication and have a knack for navigating various software platforms, including the Adobe suite? If so, we have an exciting opportunity for you to join our team at Imperial Paper as a Customer Service Representative.
*Position Overview:* As a Customer Service Representative, you will be a key player in ensuring our customers receive top-notch service.
Your responsibilities will include managing custom order entries, creating purchase orders, and utilizing our CRM system.
We are looking for a proactive and customer-focused individual who is comfortable leveraging technology to streamline processes.
*Key Responsibilities:* *Custom Order Entry:* Process custom orders with a keen attention to detail to ensure accuracy and customer satisfaction.
*Purchase Order Creation:* Generate purchase orders in a timely manner and collaborate with internal teams to facilitate smooth transactions.
*Tech-Savvy Skills:* Utilize your technical proficiency to navigate software platforms, including the Adobe suite, to assist customers effectively.
*CRM Management:* Update and maintain our Customer Relationship Management (CRM) system to provide accurate and up-to-date information.
*Communication:* Interact with customers professionally via various channels, demonstrating excellent communication skills to address inquiries and concerns.
*Qualifications:* * Previous experience in customer service or a related field is preferred.
* Tech-savvy with the ability to quickly learn and adapt to new software tools.
* Light knowledge of the Adobe suite.
* Strong communication skills, both written and verbal.
* Detail-oriented with excellent organizational skills.
*How to Apply:* If you are a customer-focused individual with a knack for technology and communication, we encourage you to apply for this exciting opportunity.
Please submit your resume and a cover letter outlining your relevant experience.
Join our team and be a part of a company that values excellence in customer service and embraces innovation! Job Type: Full-time Pay: $19.
55 - $23.
54 per hour Expected hours: 40 per week Benefits: * On-the-job training * Paid time off Experience level: * 3 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person