*Join Our Team as a Customer Service Representative!*
Are you passionate about making a meaningful difference in people's lives? Do you thrive in a supportive and dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative at RA Fischer.
*About Us:*
At RA Fischer, we are dedicated to providing compassionate and comprehensive care to our customers.
Specializing in Medicare-approved urologic medical equipment, such as the innovative Purewick system, we strive to enhance the quality of life for individuals in need of specialized healthcare solutions.
*Position Overview:*
As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of care and support.
Your primary responsibility will be to assist clients with inquiries, orders, and technical support related to our Purewick system and other medical equipment offerings.
*Responsibilities:*
* Provide friendly and empathetic customer support via phone, email, and chat
* Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
* Educate clients on the proper use and maintenance of Purewick and other medical equipment
* Collaborate with internal teams to escalate and resolve complex customer inquiries
* Maintain accurate records of customer interactions and transactions in our CRM system
* Stay updated on product knowledge, industry trends, and Medicare regulations
*Qualifications:*
* Excellent communication skills, both verbal and written
* Strong interpersonal skills with a genuine desire to help others
* Previous experience in customer service or a related field preferred
* Familiarity with medical terminology and Medicare regulations is a plus
* Proficiency in using CRM software and other customer support tools
* Ability to multitask and prioritize in a fast-paced environment
* A positive attitude and willingness to learn and grow with the company
*Benefits:*
* Competitive salary commensurate with experience
* Comprehensive benefits package, including health insurance and retirement plans
* Ongoing training and professional development opportunities
* Supportive and inclusive work culture with opportunities for advancement
* Meaningful work that makes a difference in the lives of others
If you are passionate about providing exceptional customer service and are eager to join a dynamic team dedicated to improving healthcare outcomes, we would love to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position.
_Join us in our mission to empower individuals with the healthcare solutions they need to live life to the fullest.
_
Job Types: Full-time, Part-time
Pay: $18.
00 - $19.
00 per hour
Expected hours: 30 – 40 per week
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Work Location: In person
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