*Customer Care Associate/Scheduler*
*Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive.
*The Customer Care Associate/Scheduler is responsible for the scheduling of field staff, managing all touchpoints (field staff, care recipient, and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service.
This full-time position allows individuals to be part of a company that serves others and improves the lives of others.
*Benefits*
* Competitive weekly pay
* PTO (Paid Time Off)
* Healthcare and 401k Benefits after completion of introductory period
* Eligible for quarterly Bonus and Profit Sharing
* Highest agency standards – Joint Commission accredited, Home Care Pulse Leader in Excellence, Employer and Provider of Choice, annual YOY growth serving the community for over 10 years
* Growth and travel opportunities with over 400 locations in US and Canada
*Customer Care Associate/Scheduler Responsibilities*
* Build relationships with new and existing contacts (clients/staff), delivering 5-star customer service
* Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
* Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime
* Shares in on-call responsibilities.
* Demonstrate exceptional interpersonal and organizational skills, multi-tasking and problem solving
* Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
* Assists in the development of organization goals and agency performance improvement activities
* Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
* Educates and coaches other field personnel, as directed by the Owner and Director of Nursing
* Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
* Assures compliance with all local, state, and federal laws
*Customer Care Associate/Scheduler Requirements*
* High School Diploma required; additional education preferred
* Flexibility and good time management skills A MUST
* Ideally, minimum of 2 years’ experience as Customer Care Associate/Scheduler and/or managing customer service within a healthcare office or office setting.
* Prior caregiving/healthcare experience a plus
* Excellent organization, planning, project management and computer skills.
* Diplomatic and organized.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.
Job Type: Full-time
Pay: $45,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* Health insurance
* Paid time off
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Ability to commute/relocate:
* Thousand Oaks, CA 91362: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Customer service: 1 year (Required)
Work Location: In person
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