Overview:
We are seeking a highly motivated and experienced Front Office Agent to join our team.
If you have a passion for customer service and hospitality, excellent communication skills, and strong leadership abilities, we would love to hear from you.
Responsibilities:
- Handles the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations
- Handle guest complaints or issues in a professional and timely manner in the absence of the supervisor / manager
- Maintain accurate records of room availability, rates, and guest information
- Coordinate with housekeeping and maintenance departments to ensure smooth operations
- Assist with night audit duties as needed
- Handle payment transactions and maintain accurate financial records
- Ensure compliance with hotel policies and procedures
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred but not a requirement
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, both verbal and written
- Proficient in phone etiquette and handling guest inquiries effectively
- Bilingual language skills are a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong organizational and multitasking abilities
- Familiarity with hotel management software is an asset
If you are passionate about providing exceptional guest service and have the qualifications we are looking for, we invite you to apply for this exciting opportunity.
Please submit your resume along with a cover letter detailing your relevant experience.
Job Types: Full-time, Part-time
Pay: $22.
00 per hour
Benefits:
* Employee discount
* Free parking
* Health insurance
* Paid time off
* Referral program
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
* Night shift
Work setting:
* In-person
* Resort
Ability to Relocate:
* Malibu, CA 90265: Relocate before starting work (Required)
Work Location: In person
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