About NETbilling, Inc
Since 1998, NETbilling, Inc.
has provided processing services to thousands of internet merchants and companies of all sizes.
We specialize in High Risk merchant accounts as well as Low Risk.
We handle everything from customer billing inquires, order verification, and as an answering service.
Our call center is located in Valencia, CA fully staffed 24 hours a day, 7 days a week, and 365 days a year.
All of our representatives are trained to handle each account as if it were their own business, making the appropriate choices when handling all customers and staying within the policy guidelines the merchant has outlined.
*Ideal applicant would:*
Respond to incoming customer calls, emails and chats
Use good communication, phone and interpersonal skills
Troubleshoot/resolve customer's problems
Think analytically while problem solving
Effectively manage time and stress pressures
Actively listen and respond to customer's issues and concerns
Work in a cohesive team environment
Be able to multitask
Take on special projects from time to time
Work with a professional demeanor
Be proficient in relevant computer applications
Be knowledgeable of customer service principles and practices
Some experience in a call center or customer service environment is preferred \*
Identify and escalate priority issues
Sales/Retention experience is a plus
*Available Shifts:*
days - 5:00AM - 1:30PM Monday - Sunday
Evening - 1:30PM - 10:00PM Monday - Sunday
_Must work weekends.
_ Two days off are on weekdays - Scheduling TBD
*Training Availability:* Two Week Paid Training
1st week of training 6:15AM - 1:30PM Monday - Friday
2nd week of training Monday - Friday (Times vary based on mentor's scheduling)
*Requirements:*
Must be 18 years of age or older
Must have reliable transportation
Have at least a high school diploma or equivalent
Must be available on weekends
Have checking account and Social Security Card for payroll purposes
Be available for paid 2 week training
*Position Details:*
Entry Level
Full-time Position
Full benefits are offered after 90 day probation: Medical, Dental, Vision and Life Insurance.
Job Type: Full-time
Pay: From $16.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
* Evening shift
Weekly day range:
* Every weekend
* Monday to Friday
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Service: 1 year (Preferred)
Work Location: In person
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