We are seeking a meticulous and detail-oriented Order Processing and Customer Service Specialist to join our team.
As the Order Processing and Customer Service Specialist, you will play a crucial role in ensuring the smooth flow of orders, managing customer inquiries, and maintaining accurate records.
You will be responsible for processing customer orders, handling freight logistics, following up with customers, invoicing clients, and ensuring that pricing and inventory levels are accurate.
Additionally, you will be expected to communicate effectively with internal teams to ensure timely delivery and provide accurate lead times to customers.
Responsibilities:
* Process customer orders accurately and efficiently.
* Coordinate freight logistics, including scheduling shipments and tracking deliveries.
* Follow up with customers to provide order status updates and address any inquiries or concerns.
* Generate and send invoices to clients in a timely manner.
* Check pricing to ensure accuracy and competitiveness.
* Monitor inventory levels and communicate with the procurement team to ensure adequate stock levels.
* Provide accurate lead times to customers based on inventory and production schedules.
* Collaborate with internal teams, including sales, logistics, and procurement, to ensure timely order fulfillment.
* Maintain organized records of orders, invoices, and customer communications.
Requirements:
* Proven experience in order processing, customer service, or a similar role.
* Strong attention to detail and excellent organizational skills.
* Proficiency in Microsoft Office Suite and experience with order management systems.
* Excellent communication skills, both verbal and written.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Experience in freight logistics and knowledge of shipping regulations (preferred).
* Customer-centric mindset with a focus on providing exceptional service.
This position offers the opportunity to work in a dynamic and collaborative environment where your contributions will directly impact the success of our business.
If you are a proactive problem-solver with a passion for customer service and logistics, we encourage you to apply.
Job Type: Full-time
Pay: $22.
00 - $23.
50 per hour
Expected hours: 40 per week
Experience level:
* 2 years
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Commute:
* Valencia, CA 91355 (Required)
Ability to Relocate:
* Valencia, CA 91355: Relocate before starting work (Required)
Work Location: In person
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