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Customer Service/Administrative Assistant

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Posted : Friday, August 23, 2024 03:07 AM

*Job Summary:* As an Administrative Specialist in the Alkavida Credit Department/Purchasing and Inventory, you will play a crucial role in supporting the credit applications process, ensuring the smooth operation of inventory management, and facilitating effective communication with customers and the sales team.
Your responsibilities will also include onboarding tasks, software management, customer service, and purchasing-related activities.
*Key Responsibilities:* *1.
Credit Department:* * Process and manage credit applications, supporting the sales team in their efforts.
* Utilize Monday.
com to keep track of customers, projects, and pending applications.
* Onboard onto Monday.
com as per the provided guidelines.
* Manage appointments using Timely and aim for five appointments per day.
* Reach out to sales representatives with new promotions.
* Respond to customer calls and ensure the effective implementation of the appointment system.
*2.
.
Customer Communication and Service:* * Answer phone calls for three associated companies: QMP, Alkavida, and Alkaglam.
* Direct calls to the appropriate personnel and assist customers accordingly.
* Collaborate with the sales team to schedule service calls and appointments using QuickBooks and Timely.
* Implement customer service procedures and respond to frequently asked questions (FAQs).
*4.
Payment Processing:* * Utilize Authorize.
net to process customer payments for service calls.
* Follow specific protocols for processing payments based on the location (Southern CA, Northern CA, Las Vegas, Texas, and other states).
* Coordinate with receptionists and technicians to schedule and confirm service appointments.
*5.
Purchasing and Inventory:* * Manage purchasing activities, including ordering products and checking received orders.
* Collaborate with suppliers * Maintain inventory accuracy by updating Monday.
com and QuickBooks regularly.
* Follow up on lead times and ensure timely product delivery.
*6.
Returns and Warranty:* * Process returns follow the specified protocol.
* Coordinate with suppliers to address product issues under warranty.
*7.
Administrative Tasks:* * Support the team by completing administrative tasks, such as maintaining company roles and extensions.
* Collaborate with team members on updating and signing off on inventory sheets.
* Provide support to the CEO and other department heads as needed.
*Qualifications:* * Proven experience in administrative roles, preferably in credit management and purchasing.
* Familiarity with software tools such as Monday.
com, Timely, QuickBooks, and Authorize.
net.
* Strong organizational and communication skills.
* Ability to handle customer inquiries effectively.
* Attention to detail and accuracy in data entry.
* Bilingial spanish preferred not needed Job Type: Full-time Pay: From $21.
00 per hour Expected hours: 40 per week Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Commute: * Valencia, CA 91355 (Required) Ability to Relocate: * Valencia, CA 91355: Relocate before starting work (Required) Work Location: In person

• Phone : NA

• Location : 25070 Avenue Tibbitts, Valencia, CA

• Post ID: 9121683270


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