Customer Service Coordinator

We are currently looking for a Customer Service Administrator, who is motivated, energetic with great communication skills.
To provide a high level of customer service for our organization and interact with customers to answer their inquiries about products, services and accounts.
Building partnerships and good relationships with customers is necessary to be successful in this role.
Responsibilities · Answers customer questions and addresses and resolves any issues and complaints.
.
Receives a high number of inbound calls and provide great customer service experience to existing customers.
· Documents in MarketSharp all conversations, follow up, scheduling, work to be done.
· Reports problems and unresolved issues to the Manager or Director.
· Works directly with Chief installer (Luis) in coordinating install services.
· Coordinates and maintains daily service calendar to schedule the (6) technicians and their daily schedule.
· Prepares paperwork for daily services.
· Meets with clients in person when they come into the factory.
.
Generates invoices for any chargeable services while working with accounting and updating MarketSharp.
.
Work directly with the factory to ensure that any reworks/items needed for services are being processed and ready for the scheduled service date.
.
Able to learn new terminology and processes specific to the window and door industry.
Education and Experience .
High School Diploma · Demonstrates excellent interpersonal skills.
· Possesses detailed knowledge of company goals, products, and services.
· Exhibits strong organizational skills.
· Exhibits the ability to think creatively and analytically.
· Is capable of remaining patient and calm when dealing with frustrated customers or clients.
· Works well with a team.
· Maintains a professional but friendly and outgoing demeanor.
· Demonstrates strong problem-solving skills · Is able to multi-task effectively.
Key Competencies · Organize and prioritizing · Attention to detail and accuracy · Confidentiality · Judgment · Communication skills · Problem-solving skills .
Computer literate Teamwork.
Ability to meet deadlines.
Work Remotely * No Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) Work Location: In person