CSR, Customer Care Specialist & Dispatcher:
We are enthusiastic about hiring additional customer support staff who are friendly, personable, and ready to work!
The position consists of general office responsibilities including creating accounts, dispatching, scheduling, assisting technicians with clerical tasks, typing, reporting and collections.
We are a family owned and operated business with a casual but fast pace work environment.
We appreciate hard work and want to hire individuals who want to contribute to our company's success.
Our number one goal is AMAZING Customer Service, which we strive for every day.
As we are growing we need a larger customer support team to continue to achieve that goal.
Visit our website to find out a little more about our team.
www.
wilshirerefrigeration.
com
POSITION QUALIFICATIONS:
* Reliable & Honest
* Excellent customer service skills and telephone etiquette
* Strong computer skills
* Should be a team player
* Demonstrates organizational skills, self-directed and independent in fulfilling role obligation.
* Able to multi-task
* Be comfortable and thrive in a fast paced, sometimes stressful environment
* Outgoing and pleasant personality
POSITION SUMMARY:
* Manage schedules of our service technicians.
Handling inbound calls from high profile clients, scheduling appointments, and maintain paperwork, typing, managing customer files, etc.
* We work with high-end consumers.
Professionalism & telephone etiquette is very important.
RESPONSIBILITIES:
* Coordinate, manage and maintain all technicians’ schedules to fulfill customer’s needs.
* Taking phone calls, communicating with technicians and the factory to ensure customer’s needs are met.
* Maintaining the confidentiality of client and agency information at all times.
* Assist with billing, collections, and insurance claims
* Typing
Starting pay is usually $18-20/hour depending on experience, skills and qualifications, with room to grow.
We also offer health, dental & vision insurance, as well as 401K with employer contributions.
Job Type: Full-time
Required education:
* High school or equivalent
Recommended experience:
* Customer Service: 1 year
Job Type: Full-time, Overtime optional
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime available
* Rotating Saturdays
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $18.
00 - $22.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Rotating weekends
Work Location: In person
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