Job Description
Join Hoda Hasheminejad-Farmers Insurance Agency, a customer-centric insurance agency serving TARZANA, California.
As a hybrid remote team, we combine the convenience of remote work with the personal touch of a local presence in TARZANA.
We take great pride in providing exceptional service to our clients and building long-lasting relationships.
As an Insurance Customer Service Agent, you will be the friendly face and voice of our agency, assisting clients with their insurance inquiries, policy changes, and claims.
Your role will involve active listening, problem-solving, and delivering prompt and accurate solutions.
If you have a passion for customer service, enjoy helping others, and want to be part of a dedicated team that values collaboration and professionalism, Hoda Hasheminejad-Farmers Insurance Agency is the perfect place for you.
Apply today and join us in making a positive difference in our clients' lives.
Salary: $19.
00 - $25.
00 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
Customer Support: Provide exceptional customer service by actively listening to clients' needs, answering inquiries, and resolving concerns.
Policy Support: Assist clients with policy changes, endorsements, and updates to ensure accurate coverage.
Claims Assistance: Guide clients through the claims process, collecting necessary information, and liaising between clients and insurance carriers.
Documentation: Maintain accurate and up-to-date client records, policy files, and communication logs.
Relationship Building: Foster strong relationships with clients, displaying empathy, professionalism, and a dedication to their satisfaction.
Requirements
Customer Service Skills: 1 year experience in Insurance is Required
P&C license is required
Insurance Knowledge: Familiarity with insurance products, policies, and procedures is preferred.
Adaptability: Ability to work in a hybrid remote environment, balancing both remote and onsite responsibilities.
Attention to Detail: Strong organizational skills with a keen eye for detail in documentation and client interactions.
Problem-Solving: A proactive mindset, capable of identifying and resolving client issues effectively and efficiently.
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