Customer Service Assistant

Campus: Northridge Job ID: 534022 Job Title: Customer Service Assistant Appointment Type: Probationary Time Base: Full-Time Date Posted: December 1, 2023 Closing Date: Open until filled Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders.
We foster an environment of success, both for our students and our employees.
We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice.
You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer.
If this sounds like you, you’ve come to the right place.
Learn more: Major Duties Under general supervision, the Customer Service Assistant performs basic customer service and receptionist duties including but not limited to answering and screening telephone calls, emails, and assists with walk-ins.
The incumbent acts as the first line Student Housing representative to residents, parents, and other customers/clients regarding various issues within the department.
• Handles cash and other payments for various Housing-related services, assists in maintaining the database for the on-line Off Campus Housing Guide, and assists the Front Office Manager in giving directions to student assistants.
• Coordinates lost or damaged key processes, accepts and processes payments for various departmental services, and maintains a neat and orderly reception area.
• Processes requests from off campus property owners for listing services, and inputs and deletes information in the on-line Off Campus Housing database as appropriate.
• Performs other duties as assigned.
*NOTE: Qualifications • Equivalent to one (1) year of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for the required experience on a year for year basis.
Knowledge, Skills, & Abilities • Working knowledge of correct English grammar, spelling, and punctuation; and office methods and basic filing systems procedures and practices.
• Ability and specialized skills to: learn, interpret, and communicate applicable university infrastructure, policies, and procedures; perform multiple tasks in a busy work environment; identify and resolve routine clerical problems; screen telephone calls, visitors and mail.
• Ability to establish and maintain cooperative working relationships; perform basic mathematical functions; read and write a level appropriate to the duties of the position; and operate standard office equipment and software.
• Position travels from housing across campus to various locations which may require heavy walking or the utilization of a powered cart.
Pay, Benefits, & Work Schedule • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Administrative Support Assistant / 1032 / Grade: 1 • The anticipated HIRING RATE: $3338 per month, dependent upon qualifications and experience.
The salary range for this classification is: $3338 - $4097 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
This position is considered "Essential Personnel" and reports to work during campus closures/emergency situations.
• REG: This is a Regular position with a one-year probationary period.
General Information • Applications received through December 14, 2023 will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily.
Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application.
To submit an application and for more detailed information on the application and hiring process, please visit this link: www.
csun.
edu/careers • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.
S.
Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability.
Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.