*Job title: Customer Account Rep*
*Job Location: 1785 Voyager Ave Simi Valley CA USA 93063*
*Job duration: 06+Months*
*Job Core Responsibilities*
* The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
* Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
* Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers buyers and supply chain personnel.
* Coordinate site visits to \*\*\*? s facilities and set-up customer meetings as required.
* Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
* Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which \*\*\* is judged.
* Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
* Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
For any stranger/alien parts raise the relevant enquiry process.
* Collaboratively track customer returns through the rework process.
* Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.
e.
, Finance, Commercial, and Operations)
* Job Specifications
*Education Level*:
* (Required): Bachelor's Degree or at least 1-2 years of relevant industry experience
* (Preferred): Bachelor's Degree and equivalent experience
* Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.
com, Robot Morning/Demand Line
* 2 years of experience in customer service
* Skills, Knowledge and Abilities
* Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.
e.
, FAR, DFARS, DEFCONS, etc.
)
* Ability to understand and follow specific instructions and procedures
* Ability to gather data, to compile information, and prepare reports
* Strong verbal and written communication skills
* Excellent customer service orientation
* Well-organized, detail-oriented, and ability to multi-task
* Ability to prioritize duties, in order to meet deadlines
* Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
* Knowledge of SAP
* Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.
Job Type: Contract
Salary: $25.
00 - $34.
00 per hour
Schedule:
* 8 hour shift
License/Certification:
* Driver's License (Required)
Ability to Commute:
* Simi Valley, CA 93063 (Required)
Ability to Relocate:
* Simi Valley, CA 93063: Relocate before starting work (Required)
Work Location: In person
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