*SOUTHERN CALIFORNIA RESIDENTS ONLY, PLEASE!*
We're on the hunt for a superstar Customer Service Coordinator who’s a pro at solving problems and keeping things organized!
We need someone who's self-driven, professional, and pays close attention to details.
Excellent communication skills are a must, both written and verbal.
If you're someone who can juggle multiple tasks with ease and always puts the customer first, we'd love to hear from you!
*Essential Job Duties:*
· Increase customer satisfaction and loyalty.
· Effectively handle and complete data entry, emails, and phone calls.
· Proactively resolve customers’ challenges by converting problems into opportunities.
· Manage Amazon orders through Vendor and Seller Central.
· Manage orders through EDI platform.
· Handle returns/warranty claims.
· Manage inbound/outbound phone calls.
· Other duties as requested/assigned.
*Required Knowledge, Skills and Abilities:*
· Active listening skills.
· Strong troubleshooting and problem-solving skills.
· Ability to prioritize and perform various tasks with strict deadlines in a fast-paced environment.
·Has a professional and positive attitude.
· Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
· Always on time and ready to perform all required duties.
· Proficiency in Microsoft Office: Word, Excel (intermediate or higher level would be a plus), Outlook.
Knowledge of SAP Business One is a plus.
· Knowledge of RMA, warranty claims, defective/damaged items procedures.
· 40-50 wpm typing.
· Other tasks/assignments as requested.
*Compensation:* $19 - $22+ per hour DOE + Benefits
*About Matfer Bourgeat USA*
Matfer Bourgeat Group is a family-owned French industrial group.
Over the past two centuries, the Group has become the industry leader in professional kitchens and laboratories around the world.
Setting the international standard in the pastry, bakery and restaurant industries, the Group is among a handful of suppliers worldwide that can provide a complete range of kitchen utensils and equipment for any foodservice enterprise.
Matfer Bourgeat USA.
, the American subsidiary for the Group, has been serving America’s foodservice industry for over 30 years.
The company is customer-focused, meeting the needs of the food trade, conventional and luxury hotels, professional kitchens, fine dining establishments and catering services throughout The United States and Canada.
We're a small and friendly team that values personal and professional growth.
We're excited to offer you a dynamic work environment full of interesting challenges and opportunities to grow.
Job Type: Full-time
Pay: $19.
00 - $22.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k) matching
* Flexible schedule
* Work from home
Experience level:
* 3 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* Hybrid remote
* Office
Ability to commute/relocate:
* Van Nuys, CA 91406: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Van Nuys, CA 91406
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