Job Title: Dispatcher
Location: Van Nuys, CA
About Us:
Leading residential water and fire damage renovation company dedicated to restoring homes and properties to their pre-damage condition.
Job Description:
You will be responsible for managing incoming calls, identifying potential clients, and efficiently scheduling inspections and meetings according to supervisor availability and proximity.
Key Responsibilities:
* Guide potential clients towards scheduling appointments.
Emphasize the value and benefits of our services to encourage commitment to appointments.
* Answer incoming calls on the main line promptly and professionally.
* Identify potential clients' needs and concerns and schedule meetings or inspections accordingly.
* Multitask efficiently across multiple communication channels, including phone calls, emails, and digital platforms.
* Maintain a high level of organization and attention to detail in all aspects of dispatching duties.
* Coordinate and keep track of supervisors' schedules, ensuring optimal time management and resource allocation.
* Communicate effectively with field supervisors to relay important information and updates from clients.
* Ensure accurate and up-to-date documentation of all dispatching activities and client interactions.
* Responsible for answering phones incoming calls received outside of company hours, ensuring prompt responsiveness and excellent customer service around the clock.
Requirements:
* Proven experience in a similar dispatching or customer service role, preferably in the restoration, construction industry, or home services.
* Must be Bilingual in English and Spanish.
Job Type: Full-time
Pay: $50,000.
00 - $75,000.
00 per year
Benefits:
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Language:
* Spanish (Required)
Ability to Relocate:
* Van Nuys, CA 91405: Relocate before starting work (Required)
Work Location: In person
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