We are a privately-owned, distributor and wholesaler of construction products.
The company is family
owned and has organically grown over the last 40 years.
Currently we have 14 distribution centers and will
be focused on opening new locations annually! If you are looking for an environment where you can feel
like you are contributing to the success of an organization and be challenged daily – Apply Now!
Our company was built on our ability to provide Over-The-Top-Service to our clients.
This level of service
requires orders to be accurate and presentable, so we can meet our client’s high expectations.
We are looking for an energetic and personable Customer Service Representative (CSR II) who is
accountable for maintaining day to day customer relations and ensuring world class order fulfillment.
The
team member serves as a resource to customers, prospects, warehouse employees, buyers and outside
sales staff.
Hours: 8:30 am – 5:30 pm
CSR II Responsibilities:
\* Sell and service customers over the phone and via email, providing pricing and freight quotes.
\* Support the sales staff by entering orders, sending acknowledgements to the sales rep for review,
\*Reviewing gross profit margin reports before the product is billed to the customer, follow up with the
\*Sales/customer on delivery schedule, schedule deliveries with the operations department.
\* Take and process customer orders, provide delivery information, and follow up as required.
\* Source and process special orders and direct shipments.
\* Prepare quotes and follow up in a timely fashion.
\* Continually pursue knowledge on our different product lines.
\* Process payment via cash, check, or credit card.
\* Notify supervisor, warehouse manager, and outside sales staff of customer issues as warranted.
\* Assist with the company’s inventory management program when required.
\* Maintain accurate customer contact records.
\* Review work load and prioritize work to ensure delivery times, locations, and customer requirements are consistently met.
\* Participate in various departmental and interdepartmental meetings or training as required.
\* Perform other duties as necessary.
Preferences:
\* Bilingual
\* 2+ Years of High-Volume Order Entry & Customer Service
Requirements:
\* Must pass background check and drug test.
\* Prioritize Customer Service and Professionalism throughout all job duties.
Customer Service Representative – II
Pay: $19.
80 - $24.
20 per hour
~ 100% of Health Benefits for Employee paid by Employer.
(Once eligibility is met.
)
~ 401K, Vacation and Sick pay offered.
(Once eligibility is met.
)
Job Type: Full-time
Pay: $19.
80 - $24.
20 per hour
Expected hours: No less than 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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