Description:
Customer Account Rep
1st shift
Job Core Responsibilities
• The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down
• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
• Coordinate site visits to Meggitt’s facilities and set-up customer meetings as required.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile open order reports as well as internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
• Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times.
For any stranger/alien parts raise the relevant enquiry process.
• Collaboratively track customer returns through the rework process.
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.
e.
, Finance, Commercial, and Operations)
Job Specifications
Education Level:
(Required): Bachelor's Degree or at least 1-2 years of relevant industry experience
(Preferred): Bachelor's Degree and equivalent experience
Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.
com, Robot Morning/Demand Line
2+ years of experience in customer service
Skills, Knowledge and Abilities
• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.
e.
, FAR, DFARS, DEFCONS, etc.
)
• Ability to understand and follow specific instructions and procedures
• Ability to gather data, to compile information, and prepare reports
• Strong verbal and written communication skills
• Excellent customer service orientation
• Well-organized, detail-oriented, and ability to multi-task
• Ability to prioritize duties, in order to meet deadlines
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Knowledge of SAP
• Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.
Job Types: Full-time, Contract
Pay: $24.
00 - $30.
00 per hour
Expected hours: 40 per week
Shift:
* Day shift
* Morning shift
* No nights
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Education:
* Bachelor's (Preferred)
Ability to Relocate:
* Simi Valley, CA 93063: Relocate before starting work (Required)
Work Location: In person
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