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Logistics Support - Customer Service w SAP experience

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Posted : Monday, April 01, 2024 09:38 AM

Lactalis is currently seeking candidates to join our logistics support team in San Fernando, CA.
Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day.
At Lactalis, our core values of *AMBITION*, *ENGAGEMENT*, and *SIMPLICITY* are at the heart of everything we do.
If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirt, hands-on responsibility and real opportunity for career development, we want to hear from you! Lactalis North America: inviting you to share with us your *STORY*, your *PASSION*, and your *EXPERTISE*.
*From your PASSION* *to ours* The *Logistics Support - Customer Service Rep.
*plans, organizes, coordinates and executes activities related to Order Processing/Data Entry and Order Management for assigned Karoun Dairies Customers.
This involves working with Customers and Brokers, Commercial, Product Managers, Central and Production Planners, Distribution/Logistics, Finance, government regulating agencies, as well as other internal departments and outside services.
*From your EXPERTISE* *to ours* _Key responsibilities for this position include:_ · Develop a strong base of knowledge regarding products, services and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirement.
· Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service, and solve any problems in a timely manner · Support Customers, Brokers and other cross-functional departments by serving as an internal point of contact to provide requested information; facilitate the coordination between Quality Assurance, Marketing, Logistics, Central Planning, Purchasing, Pricing Administration, and other departments as required · Monitor order pricing and adhere to weekly and/or contracted Customer pricing.
· Customer knowledge expert using/generating/distributing reports, using business intelligence software, customer relationship management software and effective verbal and electronic communications · INVENTORY - Perform specific activities necessary to maintain invoices with accurate inventory results.
Reconcile physical and system inventories and make adjustments when necessary.
Coordinate the monthly physical inventory procedures.
Allocates inventory and releases orders to the warehouse.
· REPLENISHER - Issuing PO’s, inventory replenishment.
· QUALITY - Plan and implement a process to ensure all damaged/defective product is accounted for and properly dispositioned.
Maintain records to accurately track recouped product and return saleable product to stock.
Monitor and audit the inventory quality and accuracy assurance programs, including weekly and monthly reports.
· SAP DATA Entry- Utilize system to ensure accurate inventory counts.
Replenish inventory in SAP daily.
Complete and enter all necessary records and reports including filing invoices and maintaining customer records in a timely and accurate fashion.
· CUSTOMER INTERFACING - Communicate with customers & suppliers regarding timing of physical inventories.
Work with Customer Service Representatives, Supervisors, and Warehouse Supervisors to establish order processing and inventory receipt cut-off dates.
· WAREHOUSE INTERFACING – Communicates and interacts with the warehouse daily on route delivery and pick up orders.
Reviews customer orders, allocates inventory and releases customer orders to the warehouse for picking.
Coordinates with WH with product allocation · Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested · Assist in planning, preparation, and placing of approved orders and make all adjustments with suppliers on a timely basis.
· Track and expedite all orders in the absence of management.
· Make approved adjustments to book inventories and review daily quantities required, availability and probable depletion.
Review probable shortages and take action to remedy situation.
· Work with management to determine special needs, situations, or changes required for ordering or delivering of product.
(Reporting outs) · Assist in daily reporting on inventory levels to Operations Management and generate reports as required.
· Assist in coordinating trucking transportation of product orders scheduling, as needed, and support if needed, to ensure product is received on the promised date.
· Assist in various phases of inventory activity.
(Replenishment) · Verify daily warehouse load sheets.
Locate missing load sheet as required.
· Find, notify, and aid in resolving discrepancies · Input required information into computer.
· Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested · Meets productivity standards; Completes work in timely manner · This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
· Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.
*From your STORY* *to ours* _Qualified applicants will contribute the following:_ *Education* · Ideal incumbent will possess a minimum of a High School Diploma *Experience* · Two - three years related experience and/or training; or equivalent combination of education and experience *Skills/Abilities* · Demonstrated experience and skill with Microsoft suite (Excel, Word) · Excellent communication and presentation skills.
· Must be self-motivated, organized and possess strong problem solving skills.
· Basic math skills (experience using a 10-key) *Specialized Knowledge* \* Knowledge and experience working with SAP \* SMAK preferred, but not required This is an on-site position.
Full-Time Overtime/weekends Job Type: Full-time Pay: $20.
00 - $25.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Schedule: * Monday to Friday Application Question(s): * Do you have experience working in SAP? * Do you have Logistics Support - CS experience? Work Location: In person

• Phone : NA

• Location : 13023 Arroyo Street, San Fernando, CA

• Post ID: 9005419822


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