The schedule for this position is as followed
Sunday to Friday from 1:00 p.
m.
to 8:00 p.
m.
Must be biliterate/bilingual *English & Spanish*.
We are looking for a customer-oriented service representative.
Spanish required, A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They’re patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers’ shoes and advocate forthem when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Manage large amounts of incoming calls, taking orders via phone, data entry, email, text, and reaching out to customers daily to take their orders, delivery routes daily *Generate sales leads * Identify and assess customers’ needs to achieve satisfaction *Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools *Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies *Take the extra mile to engage customers*
*Skills*
* Proven customer support experience or experience as a client service representative Track record of over-achieving quota *Strong phone contact handling skills and active listening * proficient on microsoft suites specially Excel *Customer orientation and ability to adapt/respond to different types of characters * Excellent communication skills *Ability to multi-task, prioritize, and manage time effectively * High school diploma
Job Type: Full-time
Pay: $19.
00 - $20.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Life insurance
Schedule:
* Monday to Friday
* Weekends as needed
Application Question(s):
* Must be bilingual Spanish/English
Education:
* High school or equivalent (Preferred)
Experience:
* Must be biliterate/bilingual English & Spanish.
: 1 year (Required)
* Customer Service: 1 year (Required)
Language:
* Must be biliterate/bilingual English & Spanish (Required)
Work Location: In person
Whatsapp
