Customer Service Representative

*Customer Service Representative* De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley, is seeking a Customer Service Representative.
We are looking for someone who is passionate about details and excellent at both verbal and written communication.
This position is responsible for the daily servicing of our customers request to place orders, answer questions, trouble shoot, investigate, and provide information on product or services.
They must be able to contribute and work as a team player assisting the department, territory sales representatives, regional managers, and key accounts national.
*Job Description:* * Create sales orders received by phone, email, and fax.
* Answer phone calls while logged into the marquee * Process Online Orders.
* Process online orders received through our Customer facing and internal Sales Rep portals * Inventory: understand stock screen; quantity allocated, back-orders, knowing delivery date of expected product.
* Back-orders: expected back-order date; back-order list; back-order release; and invoicing, picking, and shipping of back-orders * Issue return authorizations to customers * Assist in new account set up and customer maintenance.
* Track packages and perform various tasks associated with the transit of our product * Respond to customers via email.
* Work on projects as assigned by Management *Qualifications & Skills* * *SAP experience a plus* * Quick & accurate order/data entry * Proficiency at MS Word/Excel * Professional business demeanor * Attention to detail * Multi-task oriented * Sales support experience * Fashion experience a plus * 1 to 3 years’ customer service experience * Current customer service job preferred *Application Process* *Pay Range: $17.
00-$17.
50 depending on experience.
* Qualified candidates will be interviewed by The VP and Supervisor of Customer Service.
Only local candidates need apply.
We offer competitive wages and excellent benefits including 401(k) as well as the opportunity to work in a business casual environment.
Please apply through the job posting site.
Please learn more about us at: www.
derigo.
us *De Rigo REM is an Equal Opportunity Employer and does not discriminate in hiring based on federally-protected classifications (i.
e.
, race, color, national origin, ancestry, religion, sex, disability, veteran status, age (40 or over), sexual orientation, marital status or genetic information).
* Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to commute/relocate: * Sun Valley, CA 91352: Reliably commute or planning to relocate before starting work (Required) Work Location: In personCustomer Service Representative Duties: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests - Analyze customer needs and provide appropriate solutions - Upsell products and services to maximize sales opportunities - Perform data entry and maintain accurate customer records - Handle customer complaints and resolve issues in a professional manner Skills: - Excellent phone etiquette and communication skills in English and Spanish - Strong analytical and problem-solving abilities - Proven track record in delivering outstanding customer service - Bilingual or multilingual proficiency is a plus - Ability to navigate computer systems and perform data entry accurately - Sales experience or the ability to upsell products is preferred We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career growth.
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Please note that only qualified candidates will be contacted for an interview.
Job Type: Full-time Pay: $17.
00 - $17.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift * Morning shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person * Office Work Location: In person