Title: Zendesk Technical Guide Developer
Location: Remote (PST Timings)
Duration: 6 months
Contract Type: W2 only
Pay Rate: $55.
17/Hour
Project
The Zendesk Technical Guide Developer position focuses on customizing and enhancing the Zendesk Guide platform using the Copenhagen theme.
This role requires proficiency in HTML, CSS, JavaScript, and familiarity with Zendesk Guide's features.
The developer will be responsible for creating user-friendly interfaces, ensuring responsive design, and aligning with the company's customer support objectives.
The Technical Guide Developer will work closely with functional leaders and organizational units.
This individual will be responsible for the primary Help Center configuration, while also fulfilling smaller requests for the Zendesk accounts across the organization.
Job Responsibilities:
Customize the Zendesk Guide Copenhagen theme to meet our specific business requirements.
Develop and implement responsive design feature to ensure a seamless experience across various devices.
Work closely with the UX/UI design team to understand their intuitive and engaging user interfaces designs.
Collaborate with the customer support team to understand user feedback and translate it into functional improvements.
Write clean, efficient, and well-documented code in HTML, CSS, and JavaScript.
Ensure compatibility and functionality across different web browsers.
Make Help Center changes to Zendesk accounts across the organization and create custom templates for branded reuse across the organization.
Regularly update and maintain the Help Center, implementing new features and fixing bugs as needed.
Stay updated with the latest trends and best practices in Zendesk Develop.
Provide technical and advisory support for projects conducted by Zendesk Support Admins.
Job Requirements:
5+ years of hands-on experience in web development.
A bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis
Proven experience in web development, specifically with HTML, CSS, and JavaScript.
Experience with Zendesk Guide and familiarity with the Copenhagen theme.
Strong understanding of responsive web design and cross-browser compatibility.
Excellent problem-solving skills and attention to detail.
Ability to work in a collaborative team environment and communicate effectively with non-technical stakeholders.
Proven experience delivering solutions.
Experience working on tight deadlines for implementation projects.
Preferred skills:
Familiarity with Zendesk APIs and App Frameworks, ZIS, OKTA, Azure B2C, JIRA, and Zendesk Apps.
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