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Posted : Friday, November 10, 2023 12:02 PM
Careers that Change Lives
The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community.
As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.
We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier.
Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
Check out this Diabetes patient story: https://www.
youtube.
com/watch?v=SLGsfLIZIQs In this exciting role you will have overall responsibility for managing the software operations team and processes for root cause analysis of the customer software complaints.
You will report to our Software Engineering Manager and will play a key technical leadership role for the software and quality organization.
You will guide the successful assessment and troubleshooting of software complaints for level 2 and level 3 support and your contribution will impact patients around the world.
We look for leaders who have a clear vision of where we are going and how to get there, bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.
A Day in the Life First and foremost, contribute to the team culture with a can-do attitude.
Provide solutions and oversight to ensure that software operations programs meet agreed upon service agreement.
Propose and implement infrastructure to drive efficiency and scalability.
Propose and implement metrics and dashboards for incident monitoring and triggers across multiple products.
Drive continuous knowledge and understanding of Medtronic products and drive effective procedures for ensuring that the team is up to speed on troubleshooting and incident investigation.
Work on initiatives to drive continuously improvements in processes and procedures.
Use your leadership skills especially as it pertains to communicating effectively across a matrix using influence and cross-collaboration skills.
Provide leadership to Engineers across multiple sites, consisting of employees and contract personnel.
Follow standards defined by the Food and Drug Administration for the medical device industry.
Must Have: Minimum Requirements Bachelor’s Degree in Engineering, Sciences 5+ years software engineering experience or, Master’s Degree in Engineering, Sciences 3+ years software engineering experience Nice to Have Experience in the following areas: Software operations or software complaints support teams.
Critical thinking and problem troubleshooting Managing service level agreements.
Engineering documentation.
Mobile applications and cloud software.
Metrics and dashboards.
Hypercare processes Knowledge of technology trends and domain expertise.
Self-motivated to strive for excellence.
About Medtronic Together, we can change healthcare worldwide.
At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday.
It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.
Help us shape the future.
Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile.
The employee is also required to interact with a computer and communicate with peers and co-workers.
Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
(ADA-United States of America) A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Learn more about our benefits here .
This position is eligible for a short-term incentive plan.
Learn more about Medtronic Incentive Plan (MIP) on page 6 here .
As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it.
We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier.
Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
Check out this Diabetes patient story: https://www.
youtube.
com/watch?v=SLGsfLIZIQs In this exciting role you will have overall responsibility for managing the software operations team and processes for root cause analysis of the customer software complaints.
You will report to our Software Engineering Manager and will play a key technical leadership role for the software and quality organization.
You will guide the successful assessment and troubleshooting of software complaints for level 2 and level 3 support and your contribution will impact patients around the world.
We look for leaders who have a clear vision of where we are going and how to get there, bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.
A Day in the Life First and foremost, contribute to the team culture with a can-do attitude.
Provide solutions and oversight to ensure that software operations programs meet agreed upon service agreement.
Propose and implement infrastructure to drive efficiency and scalability.
Propose and implement metrics and dashboards for incident monitoring and triggers across multiple products.
Drive continuous knowledge and understanding of Medtronic products and drive effective procedures for ensuring that the team is up to speed on troubleshooting and incident investigation.
Work on initiatives to drive continuously improvements in processes and procedures.
Use your leadership skills especially as it pertains to communicating effectively across a matrix using influence and cross-collaboration skills.
Provide leadership to Engineers across multiple sites, consisting of employees and contract personnel.
Follow standards defined by the Food and Drug Administration for the medical device industry.
Must Have: Minimum Requirements Bachelor’s Degree in Engineering, Sciences 5+ years software engineering experience or, Master’s Degree in Engineering, Sciences 3+ years software engineering experience Nice to Have Experience in the following areas: Software operations or software complaints support teams.
Critical thinking and problem troubleshooting Managing service level agreements.
Engineering documentation.
Mobile applications and cloud software.
Metrics and dashboards.
Hypercare processes Knowledge of technology trends and domain expertise.
Self-motivated to strive for excellence.
About Medtronic Together, we can change healthcare worldwide.
At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday.
It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.
Help us shape the future.
Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile.
The employee is also required to interact with a computer and communicate with peers and co-workers.
Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
(ADA-United States of America) A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Learn more about our benefits here .
This position is eligible for a short-term incentive plan.
Learn more about Medtronic Incentive Plan (MIP) on page 6 here .
• Phone : NA
• Location : Northridge, CA
• Post ID: 9079538335
