Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Responsibilities:
Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA.
Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
Receives detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks.
Contributions generally require high attention to detail and can have impact on the organization.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
Record and track interactions with end-users and related activities in the service desk tool
Create Knowledge Base articles as repetitive issues arise
Provide site IT support encompassing:
PC configuration and troubleshooting - OS, hardware, and software;
PC maintenance/preventative maintenance;
PC replacement (tech refresh)
Network cabling activities, where applicable
Printer installation, networking, configuration and troubleshooting;
New user setup on Active Directory network;
Support for client applications;
Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
Maintain department loaner equipment and administer checkout process
Review and record daily event logs
Call software and hardware vendors to request service regarding defective products
Support equipment used in conference rooms and auditorium
Provide IT support for all local systems/applications
Perform project work as directed
LA Regional Team
Be an essential part of the LA Region IT Team supporting multiple sites
Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A.
S.
) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years’ experience in an Information Technology service & support role; OR
High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
Computer Skills
Detailed knowledge and intermediate understanding of the following technologies:
Windows 10
Active Directory
Microsoft Office 2016, 365 (including Outlook, Teams, etc.
)
Current hardware
Ability to learn and adapt to new technologies.
Salary Range:
Pay Transparency
The anticipated salary range listed for this role is only an estimate.
Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards.
We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.
Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.