Retail Key Holder

*Overview:* Retail Key Holders demonstrates the highest level of customer service and product knowledge.
The primary focus is to meet and exceed sales goals as well as provide exceptional customer service.
The Key Holder is responsible for opening and/or closing the store and ensuring that daily store tasks and customer service objectives are met when store management is not present.
Key Holders should be assertive, analytical, trustworthy, and utilize applied learning as a growing leader of our business.
*Responsibilities:* · Opening/closing the store, ensure registers are properly opened and closed each day and reconcile daily deposits accurately according to open/close and till procedure checklists.
· Open and closes the store following proper procedures documented in the opening and closing checklist.
· Ensure that doors are opened and locked and alarms are set correctly each day.
· Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are reconciled and cleared by accounting.
· Ensure daily merchandising procedures, daily replenishment, Key Corporate Communications, and store cleanliness standards are properly executed during opening or closing shifts.
· Supervise employees to complete tasks and achieve goals in the absence of store supervisors or management.
· Execute Key Holder responsibilities such as returns, exchange, Special Orders, employee purchases.
· Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner.
· Stays current and up-to-date on all store systems (NAV, POS, and Shared Drives.
) · Assist customers with product questions, check inventory levels at alternate LAPG locations, and advise customers on the right products to suit their needs, process special orders, and stay current on lead times.
· Diffuse any customer complaints and provide exceptional customer service to ensure repeat business.
· Receive merchandise into the store’s inventory according to the shipping and receiving guidelines.
Help ensure product is placed on sales floor in a timely manner.
· Communicate efficiently and effectively with the store manager and corporate to remedy all store issues and needs.
· Facilitate merchandise needs and restock any items that need to be replenished or reset.
· Fold merchandise and keep displays neat and orderly.
· Regularly check fitting rooms for go-backs and theft.
· Contribute to the cleanliness of the store by performing tasks such as dusting, vacuuming, cleaning, mopping, sweeping, emptying trash, etc.
· Actively aware and engaged with customers to deter loss and minimize shrink.
· Help meet monthly, quarterly and annual sales goals as outlined by store management.
· Cross sell/upsell merchandise to complete the sale.
· Test and/or wear products to promote current sales or newly released merchandise.
· Promote a positive work environment for all team members and customers.
· Oversees sales floor and alterations business by addressing guest concerns and needs while collaborating with fellow team members and management for achieving the best results.
· Ensure all team members are informed on current sales or promotions in store for the day.
Verify customers are informed the moment they walk into the store of all sales and promotions.
· Ensure all team members are greeting and engaging all customers that enter the store and their zones, creating an attentive and pleasant shopping atmosphere.
· Process Bi-weekly Transfer Orders back to the Warehouse (damaged, online orders, slow movers).
· Identify sales opportunities, new products, low inventory, ROP evaluations and customer requests.
· Other responsibilities not specified *Qualifications:* · 2 years relevant work experience or equivalent combination of education and relevant work experience; a concentration in retail operations preferred.
· Demonstrated competency in sales, products and service.
· Proven ability to be self-motivate and execute daily tasks effectively · Proven ability to provide a superior customer experience and drive customer loyalty.
· Knowledge of retail merchandising practices.
· Solid communication, customer service, and problem-solving skills and the ability to work in a fast-paced environment.
· Ability to use cleaning equipment · Ability to use all store equipment including scanners, cash registers, computers, copiers, etc.
· Ability to view screens, tags, merchandise and payment methods.
· Occasionally ascend or descend ladders, stairs and ramps.
· Schedule flexibility is required.
Must be available to work a minimum of 5, 5 hour shifts during morning and evening hours.
· Scheduling flexibility is required.
Must be able to work a combination of opening, evening, weekend, and holidays.
· Must be 18 years or older.
· Fluent in English required, fluent in Spanish a plus.
*Competencies:* · Basic to advanced computer skills including Microsoft Office and NAV.
· Advanced knowledge of products and services in store.
· Clear understanding of POS procedures, cash handling, and credit card processing.
· Ability to work quickly and efficiently with attention to detail and accuracy with assertiveness.
· A passion for customer service and a strong work ethic.
· Ability to handle difficult situations effectively and patiently.
· Knowledge of merchandising standards and company standards.
· Sales oriented while having the customers best interest at hand.
· Exceptional verbal and written communication skills.
· Ability to multitask and able to adapt to new situations.
· Excellent time management.
· Friendly, good natured and patient demeanor.
*Physical Job Requirements:* · Standing on a constant basis.
Minimum 4-8 hours.
· Walking, bending, kneeling, squatting, and stooping on a regular basis.
· Climbing ladders daily.
· Viewing information on monitors, phone, and paperwork.
· Regularly pull and lift objects up to 50 lbs.
· Handle, feel, and reach with hands and arms.
*Key Holder Responsibilities/ Tasks (daily/weekly/monthly)* * Working closely with the store manager/ Assistant manager to help motivate staff and build the best customer experience.
(communicate with store management regarding staff members concerns and needs) * Ensuring a consistent standard of customer service is upheld from all staff.
* Motivate employees and ensuring a focus on the mission and sales growth.
* Supporting staff on sales technique and add on sales.
* Assist in training and developing team members on POS and product knowledge * Ensuring product quality and availability.
* Overseeing retail inventory, evaluating ROP, making suggestions for new products.
* Overseeing daily employee floor schedule (Plan of the day).
* Follow Plan of The Day.
* Oversee assigned projects and check in on progress.
* Helping to ensure that the health, safety, and security rules are followed by all staff when management is not present.
* Maintaining merchandise and a visual plan.
* Ensuring store is maintaining standards, including merchandising and cleaning.
(daily) * Cash till verification.
Please do not go to neighboring business for change.
This needs to be done at the bank and documented.
* Transfer Orders Inbound and Outbound (daily).
* Special Order check ins – contact customers – update receiving log * Update receiving log – record packages delivered.
* Daily Training – Follow List of training schedule.
Oversee and check in with staff to verify understanding has been obtained.
* Opening/closing the store, ensure registers are properly opened and closed each day and reconcile daily deposits accurately according to open/close and till procedure checklists.
* Open and closes the store following proper procedures documented in the opening and closing checklist.
Verify all tasks were completed day of and day prior.
Follow up and assign as needed.
* Alteration general support: Sizing, chalking, and basic practices and principals.
* Alterations / oversee email sent 2X daily (AM and PM) · Drive sales to alterations business, addressing guest concerns, coaching/training employees, and mitigating loss.
* Name tape check in and contact customers (daily) * Understand department PO process and procedures.
Ensure orders/requests are captured, quoted, and processed according to company policy and standards.
* Check and respond to emails daily.
* Check calendar and respond to projects daily.
* Maintain and communicate possible changes to the playbook to management.
* Continue to learn, develop and ask questions regarding NAV and POS skills.
Job Type: Full-time Pay: $16.
90 - $17.
50 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift * Evening shift * Night shift Weekly day range: * Every weekend * Monday to Friday * Rotating weekends * Weekends as needed Application Question(s): * What days of the week/time slots are you available to work? * Are you able to reliably community to this jobs location? * Are you willing to undergo a background check, in accordance with local law and regulations? * Are you a current or former LA Police Gear Inc.
employee? * Do you have retail experience? * Do you have management/leadership experience? Work Location: In person