On-Site Resident Manager (Sherman Oaks, CA)

The onsite Resident Manager is accountable for the day-to-day operations of a 34-unit property in Sherman Oaks, CA.
This includes but is not limited to the following: Building Safety, Administrative Duties, Resident Relations, Facility/Common Area Maintenance, and Apartment Leasing/Rental.
BRIEF JOB DESCRIPTION: Building Safety: • Report and document all safety and/or community incidents to management.
• Assist with implementing safety procedures.
• Actively monitor property and report any suspicious activity via the incident report and contact police/fire department, if necessary.
Administrative Duties: • Maintain resident records.
• Issue notices including but not limited to; late payment notice, 3-day notice, eviction notice, resident memos or letters and other resident communications.
• Collecting rents, oversee collection of delinquent rent(s).
• Maintaining a daily log of all building incidents/repairs.
• Update and produce weekly repair report and weekly to do list for team.
Resident Relations: • Act as first point of contact to assist and resolve problems and complaints from residents.
Answer all telephone calls from Residents and respond to concerns/inquiries during business hours.
Business is open Monday to Saturday 8am to 5pm.
Closed on Sundays.
• Respond to after hour Emergencies and communicate to Property Supervisor.
• Implementing policies and community rules.
Responsible for ensuring all residents are following rental agreement terms, house rules and procedures.
Facility/Common Area Maintenance: • Maintain overall cleanliness of the entire property to include but not limited to entry, walkways, driveway, parking area, garbage area, laundry room, mail area, etc.
• Trouble shoot building problems with Property Supervisor or Maintenance team to reach resolution.
• Inspect property daily.
Report vandalism, illegal dumping and/or graffiti to Property Supervisor and appropriate local agencies.
• Ensure laundry room is kept clean daily.
Keeping laundry room, storage areas, and all surrounding areas clutter and debris free.
• Ensure that tenant repair requests are recorded and reported to management.
• Overseeing building and unit repair and maintenance.
• Perform weekly inspection of garage gate hardware, washing machines, dryers, and earthquake Gas meters etc.
Conduct monthly unit/property inspections.
• Keep building/apartment keys organized and easily available.
• Program new tenant info into intercom system.
Update intercom system.
Interact with USPS, when necessary.
Apartment Rental: • Help rent vacant apartments.
Posting, scheduling appointments, and showing units to prospective tenants.
Perform follow up after showing the apartment.
• Assist Property Supervisor with rental application process.
Act as a liaison between management and applicant.
COMPENSATION: • The compensation includes either a two bedroom or a one bedroom apartment, structure to be decided.
AND • The Resident Manager will work a maximum of 25 hours per week at a pay rate of $17.
00 per hour.
JOB REQUIREMENTS: • Resident Manager must live onsite and be available to work up to approximately 25 hrs.
per week.
• A minimum of two years Resident Management experience and building maintenance skills are required.
• Experience managing a low income and rent controlled property is preferred.
• A strong background in customer service, basic knowledge of building structures, tenant rights/fair housing rules, and experience in coordinating and scheduling third party vendors are essential.
• Bachelor’s Degree preferred.
• Driver’s License.
• Able to work independently, enjoy working with people, be organized, reliable, communicate in a timely manner, have the flexibility to work a varied schedule between 8am and 5pm and some hours during the weekend and evenings.
PHYSICAL REQUIREMENTS: • Required to lift up to 35lbs.
Requires a full range of body motion including handling and lifting, and manual finger dexterity.
• Job involves standing, walking, bending and climbing stairs.
• Candidates will need to successfully complete the hiring process including all background screenings, employment verification and credit checks.
We are an equal opportunity employer.
Job Type: Part-time Salary: $16.
78 - $18.
50 per hour Expected hours: 25 per week Benefits: • Dental insurance • Employee discount • Flexible schedule • Health insurance • Vision insurance Experience level: • 1 year • 2 years Schedule: • Afternoon shift • Day shift • Evenings as needed • Monday to Friday • Morning shift • Weekends as needed Experience: • Property management: 2 years (Required) Ability to Relocate: • Sherman Oaks, CA 91423: Relocate before starting work (Required) Work Location: In person