Customer Service Representative $22/hour

Pay Rate $22 A Customer Service Representative (CSR) job in Simi Valley, CA is available at Milgard Windows and Doors.
You will provide support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email.
You will also schedule Technicians within the geographic region to perform warranty repairs.
This is a first-shift position and the hours are typically from 8 am to 5 pm.
Milgard Windows & Doors is the leading manufacturer of windows and doors in the Western United States with operations in Washington, Oregon, California, Colorado, and Texas.
Milgard was recently acquired by MI Windows, which creates additional opportunities for growth and synergies between these two industry leaders.
Why work at Miter Brands? Customer Service Representative job responsibilities include: Provide quality support for all dealers and homeowners regarding warranty issues on Milgard products via telephone or email.
Process and review requests in a timely fashion.
Schedule Technicians within the geographic region to perform warranty repairs.
Responsible to work directly with customers from assigned accounts to provide information, process and provide follow up for warranty and non-warranty issues to meet customer’s needs.
Answers telephone responds correctly to customer questions, and processes warranty issues in a timely manner.
Processes payment transactions.
– (confidentiality is required) Serves as a liaison between internal and external customers (including field service, sales, plant management & engineering) as needed to resolve any issues related to orders.
Expedites the processing of special requests to satisfy customer deadlines.
Remain flexible, open and positive when faced with challenging needs and customer demands.
Performs clerical work including any additional administrative duties as assigned.
Other duties assigned Qualifications: High School Diploma or equivalent or some college preferred Minimum of one-two years’ experience, preferably in manufacturing and building materials Previous windows sales and millwork experience preferred Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents.
We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life.
Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save on healthcare costs.
Below is a list of benefits you will enjoy while working with our company.
Medical plans with HRA or HSA options Prescription Dental Vision Company Paid Life Insurance Voluntary Life Insurance Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Paid time off (PTO), including Vacation, Personal, and eight paid Holidays 401k retirement plan with company match Employee Assistance Program Teladoc Tuition Reimbursement Yearly Wellness Clinic MITER Brands is an equal opportunity employer.
MI Windows and Doors does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
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