Customer Service Representative

The Customer Service Representative is responsible for assisting customers with all requests, including but not limited to: invoicing, order entry, product information, payments, and all activities related to customer satisfaction.
Also, to provide feedback regarding any shipment information including; tracking numbers, back order and receipts.
Essential Duties & Responsibilities: Cross train with all members of Customer Service, further enhancing knowledge of all position.
Operate personal computer to access email, internet, electronic calendars and office support software.
Complete internal and external reports as required.
Complete all paperwork related to the ordering process; including sales orders, invoices, returns, etc.
Resolve customer inquiries and complaints.
Provide customers with product information.
Answer calls regarding parts inquiries and respond to customer requests.
Process all customer orders and inform customers of any delays or issues with pending orders.
Filing all invoices and general paperwork as necessary, electronically or physically, whichever applies.
Advise customer of any back order information.
Relay invoice information to customers using email, mail, fax or auto invoicing.
Verify all shipping methods are correct and using the correct account number.
Prepare invoices and secure payments using online terminal.
Review all Bill of Ladings to verify order entry is correct and parts pulled are accurate.
Update customers on backorders and release dates.
Verify pricing for orders placed Update any order date changes Interact with procurement to resolve customer questions.
WHY HEALTHCARE COMPONENTS GOUP: Medical/Dental/Vision at great rates Life insurance/Long-Term Disability/Short-Term Disability entirely covered by HCG 401k Match Employee Assistance Program Paid Time Off Flexible Spending Account Fun Team Atmosphere Opportunities for Growth EXPERIENCE/SKILL/EDUCATIONAL REQUIREMENTS: The ideal candidate for this role will have the following qualifications: High School diploma Typing and 10-key Proficient with Microsoft Office Suite Excellent Communication Skills, both written and verbal Pleasant personality and phone voice Minimum 2 years customer service experience Team mentality