Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement.
We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating.
Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required).
The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
Handle incoming and outgoing customer service calls (average 75 per shift)
Resolve common customer concerns
Accurately enter customer order information into Customer Relationship Management database
Process documentation requests for initials orders, renewals, and addendums
Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
Minimum 1-year customer service experience
Ability to multi-task
Demonstrated problem solving ability
Excellent verbal and written communication skills
Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
$17-34/hour, typical starting pay $19-20/hour
Medical, Dental and Vision (Eligible first day of employment)
Flexible Spending Account
Life & Disability Insurance
401(k) with Company Match
Vacation and Sick Days
Paid Holidays
Education Assistance
Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer.
To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
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