Customer Service Representative - CSR20231114KP#0001

Title: Customer Service Representative Location: Los Angeles, CA Duration: 8 weeks with possible extension Shift: 7:30 am - 4:30 pm "Must have prior experience with Epic and customer service" Job Duties: Retrieves and review documentation, refund correspondence, contacts payer to discuss (if necessary) refunds requests, corrects misapplied transactions and process refunds.
Reviews Daily credit balance report, process Insurance refunds, retrieves EOR and validates the appropriate contract terms used, applies appropriate adjustment or transactions necessary to process refund or resolve credit.
Prepares and submits refund disputes letters to payers timely.
Summarizes and documents account expected reimbursement and all payment and adjustments transactions clearly and accurately.
Documents all activity taken to an account in the (HIS) Hospital Information System (Epic).
Writes clear, concise and grammatically account notes in Hospital Information System (Epic).
Required Experience: Epic experience Patient Overpayment review/Refund Self-Pay Collections experience